Customer Service Representative - Remote Opportunity with Marriott

Job Summary:

Join Marriott's Customer Engagement Centers team as a Customer Service Representative and start a journey of possibilities! We're seeking enthusiastic and customer-focused individuals to work from home and provide exceptional service to our guests. As a Customer Service Representative, you will be responsible for handling incoming contacts, answering questions, and supporting customers with their booking needs across various Marriott brands.

Key Highlights:

• Competitive Salary: Earn a competitive hourly base rate paid weekly, with eligibility for monthly incentives
• Remote Opportunity: Work from the comfort of your home with a flexible schedule
• Comprehensive Benefits: Enjoy a benefits package including medical, dental, vision, Retirement Savings Plan with company match, employee stock purchase program, travel discounts, and more
• Immediate Openings: Start your journey with Marriott today!

Responsibilities:

• Handle incoming contacts for Marriott brands via voice, email, and chat
• Process reservation requests and support basic loyalty and customer care requests
• Identify guest reservation needs and follow sales techniques to maximize revenue
• Ensure compliance with policies and procedures for special booking rules and requests, loyalty guidelines, and case management
• Provide customer support through assistance and guidance in issue resolution

Requirements:

• High school diploma or G.E.D. equivalent
• No related work experience required
• No supervisory experience required
• Must live within 100 miles of Austin, TX CEC
• Reliable internet connection with a minimum of 3 Mbps download speed and 1 Mbps upload speed

What We Offer:

• Paid training
• Competitive hourly base rate
• Eligibility for monthly incentives
• Comprehensive benefits package
• Opportunity to grow and develop your career with Marriott

How to Apply:

Ready to join our team? Click the link below to apply now and start your journey with Marriott!