Customer Support Specialist (Linux & MSP) - 24/7 Remote Team

Position Overview:

• Job Title: Customer Support Specialist (Linux & MSP)
• Company: Workwarp
• Compensation: Competitive salary
• Location: 100% Remote
• Shift: 3rd Shift (with 1 weekend day requirement)
• Start Date: Immediate openings available

Job Summary:

We're seeking an experienced Customer Support Specialist with Linux and Managed Services Provider (MSP) expertise to join our 24/7 remote team. As a critical member of our support team, you'll provide technical support to customers via phone, ticket system, or messenger, ensuring prompt and effective resolution of advanced Linux and AWS server management issues.

Key Responsibilities:

• Provide technical support for customers via phone, ticket system, or messenger
• Resolve advanced Linux and AWS server management issues, including Ubuntu, CentOS, CloudLinux, DNS, Networking, IP routing, MySQL, cPanel, and AWS
• Utilize critical thinking skills to identify and resolve technical problems
• Maintain effective communication with internal and external channels
• Develop short-term resolutions and preventative measures for long-term solutions
• Monitor server alerts for performance issues and address them promptly
• Contribute to internal documentation and customer-facing knowledge base
• Assist in onboarding, training, and mentoring new team members
• Stay up-to-date with relevant technologies

Requirements:

• 1+ year of experience in customer service/technical support via phone or ticketing system
• Experience as a System Administrator or End User of a Linux Operating System (Ubuntu, CentOS, CloudLinux)
• Managed Services Provider (MSP) experience required
• Troubleshooting experience in multi-user environments
• Hands-on experience with AWS (EC2, CloudWatch, AutoScaling, etc.)
• General understanding of networking (TCP/IP, DNS, Routing, E-Mail)
• Independent thinking and decision-making abilities
• Multitasking, adaptability, and prioritization skills
• Excellent communication, availability, and interpersonal skills
• Strong troubleshooting skills in a fast-paced environment
• Open to 24/7 support environment and weekend work (1 day)

Take the Next Step:

Ready to join our team? Apply now and let's discuss how you can become a vital part of our success story.