Head of Operations and Client Delivery

Join the Leadership Team at Intervene K-12

We are seeking an exceptional Head of Operations and Client Delivery to lead our operational business units and drive excellence in client delivery. As a key member of our leadership team, you will oversee the day-to-day operations of our company, develop and implement cross-functional strategies, and optimize our operating capabilities to maximize customer satisfaction and deliver high-quality content.

About Us

Intervene K-12 is a fast-growth education company dedicated to providing assessments, analytics, and online instruction to students struggling in math, reading, science, and English Language. Our programs have served over 30,000 students, with a significant impact on economically disadvantaged students.

Key Responsibilities:

• Develop and implement actionable business strategies, tactics, and execute plans to ensure alignment with short-term and long-term objectives
• Oversee operational business units, including Partner Success & Client Support, Content Delivery, and Online Instruction
• Drive process improvements, operational excellence, quality, and delivery focus
• Lead cross-functional and stakeholder management, including integration management, customer & client support, and content delivery team
• Analyze internal operations, identify areas of process enhancement, and monitor performance with tracking and establish corrective measures as needed
• Prepare detailed reports, both current and forecasting, and lead internal KPIs reporting & external data reporting

Requirements:

• Bachelor's degree in Engineering, Business, or related field; MBA preferred
• 6+ years of experience in Management of Strategic Operations, with experience in Process Improvement and Lean Six Sigma Certification preferred
• Strong leadership skills, with steadfast resolve and personal integrity
• Solid grasp of data analysis and performance metrics
• Problem-solver mindset, with ability to diagnose problems quickly and have foresight into potential issues
• Passion for education, with education sector experience a plus

What We Offer:

• Competitive salary and benefits package
• Opportunity to join a rapidly growing startup with a people-focused culture
• 401(k) matching contribution, employee assistance program (EAP), medical, dental, vision, short-term and long-term disability, and life insurance
• Promote from within and grow your career with us

Location:

• Remote (outside of Houston, TX) or In-Office (Houston, TX only)
• Considering applicants from Texas: Houston, Austin, Dallas, San Antonio

If you are a self-driven, resourceful, and hardworking professional with a passion for education, we encourage you to apply for this exciting opportunity.

Apply Now