Business Operations Manager
RemoFirst empowers employers to be free from geographical boundaries when accessing talent, allowing employees to pursue opportunities wherever they may exist. We are on a mission to be the FIRST to truly revolutionize the industry and be a generational company.
Our platform offers a full-range people management tool, and employee benefits like health insurance, and financial benefits, and enabling clients to hire anyone from anywhere with one click. RemoFirst manages employees and contractors for Fortune 500 companies (e.g., Microsoft, Mastercard) and the best startups worldwide (e.g., TransferGo).
We are a small but strong team of 140 people (and growing) hyper-focused on delivering a world-class platform and unparalleled service with our industry-leading partnerships. To help accelerate our growth and pace of delivery, we are looking for a talented Business Operations Manager to help spearhead the overall look and feel of our features and services.
As a Business Operations Manager, your primary responsibility will be to develop and maintain strategic relationships with our local EORs in North America region, ensuring exceptional service delivery and therefore maximizing value for our clients. You will work closely with cross-functional teams at RemoFirst, including Sales, Customer Success, and Product, to ensure alignment between local partner strategies, and RemoFirst internal initiatives to drive overall business growth.
What you'll be doing:
- Create & optimize the processes within the Operations Department.
- Create & monitor performance metrics Improve the onboarding of the stakeholders to the platform.
- Ensure that all of the stakeholders use the platform efficiently.
- Constantly monitor efficiency within the department and develop ways to make them more effective.
- Close cooperation with the CS department on the day-to-day escalations.
- Oversee planning, operational systems and controls, and the organization of fiscal documentation.
- Escalate client concerns to the stakeholders and design solutions to resolve complaints and maximize customer satisfaction.
- Work with tax calculators, country guides, and country compliance.
- Offer operational data and insights for establishing and evaluating improvement strategies and tactics.
- Ensure smooth workflows within each department and establish easy and lucid communication channels between other departments and operations.
- Track day-to-day escalations that arise in the operations department.
- Establish a safe, healthy, and inclusive work environment.
- The principal point of contact for external stakeholders.
- Help with employee appraisals by communicating job expectations and monitoring and reviewing job contributions.
- Analyze data and assist in predicting the company’s requirements, preparing a yearly budget, and planning future spending.
- 2-5 years experience in an EOR, outsourcing, or client-facing HR tech space.
- 2-5 years experience in HR or employment law in at least 2-3 jurisdictions in North America.
- Ability to build 0-1 process and programs.
- 1-3 years of project management experience.
- Multilingual is a plus.
- Startup environment. RemoFirst is an early-stage start-up. You have a voice and can influence and grow rapidly.
- Build & Scale From Scratch. Experience hyper-growth scale and help us build a great team of professionals worldwide that can help us achieve this ambitious vision.
- Work for a Market Leader. Scale a project that counts market-leading companies like Microsoft, Mastercard, and more as happy customers.
- Compensation and perks are great! Competitive compensation. Work equipment of your choice. 100% remote work. PTO regulated by local statutory.
- Culture. We lead with respect, kindness, and the right to fail. We value hard yet smart work. Diversity and inclusion are part of our DNA.