Remote Call Center Nurse RN - Part-Time Opportunity

Join Optum, a global leader in healthcare, and be part of a team that is dedicated to delivering high-quality care and improving health outcomes for millions of people. As a Call Center Nurse RN, you will play a vital role in providing comprehensive clinical services to our customers across the United States. This part-time opportunity offers flexibility, remote work options, and a chance to make a real difference in the lives of others.

In this role, you will provide telephonic nursing support to patients, caregivers, and healthcare providers, assessing and triaging patient calls to determine the urgency of medical needs. You will offer medical advice, guidance, and education to patients and caregivers regarding treatment plans, medication management, and self-care techniques. Collaboration with healthcare professionals to coordinate patient care and follow-up will be essential, as well as documenting patient interactions, assessments, and recommendations accurately and timely in electronic health records systems.

We are looking for an experienced nurse who is able to work independently, with minimal supervision, and is passionate about delivering exceptional customer service and support. If you have a strong clinical background, excellent communication skills, and a desire to work in a dynamic and supportive environment, we encourage you to apply.

Primary Responsibilities:

• Provide remote telephonic nursing support to patients, caregivers, and healthcare providers
• Assess and triage patient calls to determine urgency of medical needs
• Offer medical advice, guidance, and education to patients and caregivers regarding treatment plans, medication management, and self-care techniques
• Collaborate with healthcare professionals to coordinate patient care and follow-up
• Document patient interactions, assessments, and recommendations accurately and timely in electronic health records systems
• Adhere to established protocols, guidelines, and best practices for telephonic nursing
• Maintain patient confidentiality and privacy in accordance with HIPAA regulations
• Participate in ongoing training and professional development activities to stay updated on medical advancements and best practices in telehealth

Requirements:

• Registered Nurse (RN) with a current, active, and unrestricted RN License in PA (state specific or compact)
• 3+ years of clinical nursing experience
• Experience with electronic medical records system(s)
• Proven proficiency using MS Office Suite (i.e. Teams, Outlook, Word, Excel)
• Ability to work part-time hours (7:30am - 6PM EST) on either Monday and Friday OR Wednesday and Thursday

Preferred Qualifications:

• Telehealth nursing experience
• Experience with Cerner

What We Offer:

• Competitive hourly rate ($28.61 to $56.06 per hour based on full-time employment)
• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements)
• Opportunities for professional development and growth

At UnitedHealth Group, we are committed to diversity, equity, and inclusion, and we believe that everyone deserves the opportunity to live their healthiest life. We are an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Apply Now to join our team and start making a difference in the lives of others.