Remote Scheduling Coordinator
IS THIS YOU?
- Passionate about professional and personal excellence
- Driven by an inner sense of purpose to impact others in the world
- Pro-active, innovative, and dedicated expert in your own unique area
- Driven by a collaborative, whatever-it-takes, get-it-done mindset
THIS IS US - OUR CORE VALUES: At Caring for Family of Companies, we’re not just creating careers—we’re inviting you to be a part of something groundbreaking, filled with meaning and purpose. We are known for our:
- NEXT LEVEL CARE - Our expansion and growth is driven by our commitment to delivering exceptional care to those who need it most. It's our goal to touch as many lives as possible.
- PURPOSE AND EXCELLENCE - We are dedicated to creating invigorating and purpose-filled careers for our team of world-changers, where respect, collaboration, and excellence are at the core.
- TEAMS OF TALENTED CONTRIBUTORS - We pride ourselves on creating opportunities for each individual to contribute and make a real impact.
- FAMILY-LIKE SUPPORT - As a family-owned and family-focused in home care company, we cultivate teams of mission-focused experts who embody our vision and culture and provide joyful support to those we serve.
If you’re eager to join a thriving company that values your unique drive and dedication as a Remote Scheduling Coordinator EASY APPLY NOW - and join us in setting a higher standard for in-home senior care! Learn more about how we’re raising the bar in new ways in this quick 2-minute video at: https://www.youtube.com/watch?v=9RuitZ9CoKk. ROLE HIGHLIGHTS - What to expect as a Remote Scheduling Coordinator: In this role, you are responsible for creating thriving matches between Caregivers and Clients, promptly and enthusiastically responding to after hours, holiday, and weekend call outs and incidents in order to secure fully staffed shifts at all times. You will be responsible to:
- Ensure zero open hours at any time, ensuring all shifts are filled and maximizing the use of all authorized hours
- Ensure that only fully compatible and trained Providers are assigned to Clients
- Continually update the HRIS and healthcare management platform with accurate and timely information
- Provide excellent customer service and prompt responsiveness to all incoming calls
- Must be available on Holidays, Weekends, and 5pm-8am Pacific Time.
ROLE QUALIFICATIONS - What we look for: Self Motivated, Go Getter, Pro-Active Mentality
- Ability to take initiative and work independently
- Display a results-driven, goal-oriented approach
- Thrive working in a fast-paced, growth-oriented, deadline-driven team environment
Working Not Just Harder ... But Also Smarter
- Cherish innovation
- Have a high value for streamlined process and efficiency
- Possess intuitive. strategic, and organized project management skills
- Demonstrate outstanding attention to detail, ability to maintain accurate records, project management, documentation, organizational, and planning skills.
- Excel at time management, with ability to handle multiple tasks in a fast-paced, deadline-driven environment, prioritizing tasks based on importance
Uncompromising Character
- Exuberantly positive approach with no room for excuses
- A solution-oriented, positive change agent
- Cultural contribution - You echo the Company's overall goals, mission, and objectives - while also bringing your own positive values to the table.
- Demonstrated sense of warmth, welcome, and professionalism
- Commitment to excellence
- Strong commitment to compliance
- Penchant for accuracy, attention to detail and organization
Next Level Professionalism
- Experience handling highly confidential and sensitive information. - and/or -knowledge of best practices for handling PHI as governed by HIPAA
- Mature interpersonal, discretion, and judgment skills
Communication
- Ability to articulate orally and in writing with respect, clarity, and consistency, providing frequent communication and relaying updates regularly
- Excellent written and oral communication and fluency in English
Collaboration
- Proven ability to work both independently and integrally as a part of a team, in a respectful and from a posture of "Let's do this ... together!"
Tech Savvy
- Proficient in Microsoft Suite (Word, Excel, Sharepoint, Outlook)
- Proficient with technology, software, and electronic devices
EDUCATION AND SPECIALIZED EXPERIENCE REQUIRED: Specialized experience with the following:
- High volume scheduling in healthcare field
Educational requirements:
- Prefer bachelors in Healthcare Administration, Business, or Human Resources
WELLNESS PORTFOLIO - It's Our Honor to Provide Wraparound Support, Including:
- TIME TO RECHARGE - Paid Time Off and Paid Holidays
- ABILITY TO THRIVE - Health, Dental, and Vision insurance: Up to 100% company contribution to plan premium for Employee, PLUS contribution for Dependents
- INVESTING IN YOUR FUTURE - 401K Retirement Program - with Employer Match
- PROVIDING FOR THOSE YOU LOVE - Company Paid $25,000 Life Insurance Policy
- HELP FOR HARD TIMES - No-Cost Employee Assistance Program - including mental health counseling sessions, financial coaching, provider referrals, and childcare resources - available 24/7
- CARE FOR YOUR COMPANIONS - Pet Insurance – peace of mind that your pets will have the care they need
- CAREER ELEVATION - Professional Development – ongoing education, wraparound support, and leadership coaching
- VIP TRAINING - A Next-Level, Comprehensive Training and Orientation Week
- UNBEATABLE CULTURE - A Family-First, Family-Focused Culture – and a supportive team to work alongside!
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