Back Office Support Assistant

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day. Position Summary As a Back office support assistant, you will work closely with the OTC Supplemental benefits call center leadership team. You will assist members with reimbursement inquiries, health plan questions, replacement cards in addition to offline work utilizing a ticketing system through MS Outlook. As Back office support assistant you are responsible for ensuring superior service for our clients by providing information, feedback and resolutions to their requests and inquiries within a 24-48 hr. service level time frame. This role is Hybrid in our 2100 Highland Corporate Drive office in Cumberland, RI, 3 days a week from 8:30-5PM ET. Required Qualifications 2+ years of customer service experience 2+ years of experience with Microsoft Office, including Excel, Word, Access, and PowerPoint Experience with Mail sorting, filing and organizing returned mail Strong interpersonal and relationship building skills Excellent oral, written, and interpersonal communication skills Ability to work in a structured, fast paced environment Must be able to communicate effectively with all levels and prepare effective written documents Preferred Qualifications Bilingual (English and Spanish) Experience in use of call center technologies/applications Experience working in a call center environment Education Verifiable High School diploma, GED, or equivalent work experience Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $17.00 - $31.30 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit https://jobs.cvshealth.com/us/en/benefits We anticipate the application window for this opening will close on: 09/28/2025 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws. Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area. Apply tot his job Apply To this Job