Product Content Specialist (Technical Writer)
About ChildPlus ChildPlus is the original and most widely used Head Start data management system. ChildPlus Software, a Procare Solutions company, has been focused on making the best Head Start software available since 1985, offering top-notch support and multiple training options with a dedication that can't be beat. Based in Atlanta, Georgia, ChildPlus Software’s goal is to simplify the day-to-day challenges of Head Start and early education operations with outstanding software, service, and support. A little about the role… A self-disciplined, passionate technical writer who is seeking a collaborative and agile work environment is needed. Must be highly skilled with content project creation, development and implementation. What You’ll Do…
- Develop an extensive working knowledge of our products and Head Start Program Performance Standards
- Create and design product content materials with MadCap Flare
- Revise, edit and update written and digital content
- Integrate and maintain extensive documentation standards across all content
- Work with subject matter experts to ensure concepts and functions are accurately documented
- Collaborate with team to guarantee timely delivery of product readiness
- Ability to understand technical possibilities and limitations of the tools at your disposal to troubleshoot and maintain timely implementation
- Independently driven to research products or tools as needed
Requirements
Our ideal candidate will have:
- Experience in technical writing, content creation, layout and design
- Proficiency in HTML/CSS and MadCap Flare*
• Expertise with PowerPoint creation and implementation
- Excellent written and verbal communications skills
- Ability to accurately edit and proof written documentation
- Attention to detail
- Enthusiasm for developing and applying documentation standards to written and digital content
- Organizational skills, including time management and multi-tasking
- Capable of managing projects that differ in voice and content
- Ability to learn and apply new technologies
- Willingness to use project management tools
- Confident working independently and as part of a team
- Versatile team player who is willing to perform tasks outside the written job description
- Flexibility to adapt to changing circumstances
- Work effectively and efficiently in a hybrid or remote work environment
- Experience with Microsoft Office/Teams, Quickbase, Slack, Adobe and other software needed to perform assigned duties
- Solid understanding of database systems and structures
Additional Requirements
- Travel four or more times a year to perform essential duties for company sponsored conferences and team-related events
Benefits
Why Procare?
- Excellent comprehensive benefits packages including: medical, dental, & vision plans- choose the plan best for you
- HSA option with employer contributions of $50/month
- Vacation time, holidays, sick days, volunteer & personal days
- 401K Plan with employer match and immediate vesting
- Employee Stock Purchase Plan
- Employee Discount Program
- Medical, Dependent Care, and Transportation FSA Plans
- Paid Parental Leave
- Company paid Short and Long-Term disability and Life Insurance
- Tuition Reimbursement up to $2,000/year and continued Professional Development
- Free access to our Employee Assistance Program with 24/7 live support
- Casual workplace environment
- Some meals provided
- Voluntary Pet Insurance
- Prime downtown location close to restaurants and entertainment
- Promote from within- excellent career paths
Location We are currently in a hybrid in-office/remote working model based on business needs. While our preference is a candidate located in Atlanta, GA, this role is open to remote candidates in the following states: AL, AZ, CA, CO, CT, FL, GA, ID, IL, IN, IA, KY, ME, MD, MA, MI, MN, MO, NV, NJ, NY, NC, OH, OR, PA, TN, TX, VA, WA, WI. Apply tot his job