Billing Specialist - Remote (Eastern Time Zone)

About Blackbird At Blackbird, we envision a world where every child receives the care and support they need to thrive—emotionally, socially, and developmentally. That's why we're transforming how pediatric mental health is assessed and treated, so we can make world-class care available in local communities. Our whole-child diagnostic approach reveals the full story behind each child's challenges, allowing us to address both the symptoms and their underlying causes. This leads to precise treatment sequenced in the right way to achieve meaningful outcomes that last. Currently, we provide virtual and in-person mental health services, including comprehensive evaluations, medication- management and therapy, across Pennsylvania and Virginia with plans to expand to new markets in 2025. At Blackbird Health our commitment is to provide precision care, with powerful outcomes for children, adolescents and young adults struggling with social, developmental, and school related challenges. We believe that our youth deserve the very best care, not only for their physical health, but also their mental health. Through an integrated community-centered care approach, our skilled clinical team delivers exceptional virtual and in-person care across a wide range of specialties. If you're excited to work for a mission driven company that values compassion, dedication and the holistic approach to care, Blackbird Health is a great place to advance your career. Under the direction of Sr Manager of RCM, the Billing Specialist is responsible for working insurance A/R and assisting patients with any billing or insurance related issues they may have. This includes, but is not limited to: resolving denied claims, claims appeals, payment posting, insurance and patient refunds, reviewing patient eligibility and benefits, and communicating with patients and clinicians as it relates to billing. WHY WORK WITH US:

• Comprehensive benefits package: medical and dental coverage is available on day 1 of employment
• 401k (with a company match)
• Employer-paid life insurance coverage
• Paid Time Off
• Excellent administrative support is provided
• Explore your career advancement potential by receiving opportunities to grow with tenure
• Supportive work culture
• Blackbird Health is made up of intelligent, humble, compassionate and hardworking people. Joining the ranks means you'll have an automatic network to turn to for best practices, professional development, and opportunities to share your expertise

ESSENTIAL FUNCTIONS:

• Work to resolve insurance claim denials and ensure proper payment from insurance payer based on contracted rates
• Investigate denials via insurance provider portals (if applicable) to either resubmit or appeal a claim if denied
• Work with insurance companies, payers and other third-parties to ensure timely submission and correct payment on claims as needed, ensuring patient responsibility is correctly reflected on patient invoices
• Contact patients or families through multiple channels (email, phone, patient engagement platform) to update insurance information, credit card information, set up payment plans, respond to inquiries, etc
• Process credit card payments and post to patient ledger in EMR/PM system
• Review and process insurance and patient refunds
• Work with clinicians at Blackbird to resolve billing issues as it relates to insurance or patient payments.
• Other duties as assigned

REQUIREMENTS:

• 2-4 years' health care billing experience working with insurance companies and EHR/PM Systems such as Athena, EPIC, ECW, etc.
• 1-3 years' experience in customer service setting
• Candidates must be located in Eastern Time Zone (EST)

KNOWLEDGE/SKILL

• Ability to maintain confidentiality according to HIPAA regulations
• Knowledge of medical billing and insurance terminology
• Outstanding communication skills and ability to collaborate effectively with patients, provider partners and colleagues
• Strong focus on customer service
• Worked in a behavior health setting previously (preferred)
• Open to professional and clinical feedback and interested in working in a supporting and collegial environment.
• Flexibility to adjust to a dynamic work environment.
• Must value operating in a collaborative and cooperative environment.
• Ability to show initiative, good judgment, and resourcefulness.

This is a fully remote position FOSTERING AN INCLUSIVE ENVIRONMENT: Blackbird is committed to cultivating and preserving a culture of inclusion and belonging. We are able to grow and learn better together with a diverse team of employees. In recruiting for our team, we welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran's status, color, religion, disability, sexual orientation and beliefs. Blackbird provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type. Join us! We envision a world where every young person is fully understood and receives support building the tools they need to thrive. Join our team, make an impact, a real difference for patients, parents and caregivers. "We wouldn't have a son without Blackbird Health. He would have ended his life." "It's so rare to find comprehensive care like this-from testing to therapy to med management (and more)-all in one place. In addition, the school advocacy support we receive is unprecedented. We no longer feel like we are managing things alone." Fostering an inclusive environment: Blackbird is committed to cultivating and preserving a culture of inclusion and belonging. We are able to grow and learn better together with a diverse team of employees. In recruiting for our team, we welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran status, color, religion, disability, sexual orientation and beliefs. Blackbird provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type. Apply tot his job Apply To this Job