Senior Manager, Retail Support Operations- Member Experience

At Oura, our mission is to empower every person to own their inner potential. We have offices in San Francisco and San Diego for those who prefer hybrid or office settings. Oura employees in other major cities (like Boston and New York) occasionally gather informally at local co-working locations.

Requirements

• 7+ years of experience in retail operations, customer support, sales operations, or a similar role, preferably within the consumer electronics, wearables, or wellness industries.
• Proven experience in a leadership role within enterprise sales and support environments, with a strong track record of managing teams and delivering exceptional client service.
• Proven track record of successfully managing and scaling operations in a fast-paced, high-growth environment, including international markets.
• Strong experience working with major retailers and distributors (e.g., Best Buy, Amazon, QVC, Costco, Target).
• Deep understanding of retail operational processes, including order management, inventory management, EDI, and reverse logistics.
• Excellent problem-solving, analytical, and critical-thinking skills with a data-driven approach to decision-making.
• Exceptional communication, interpersonal, and relationship-building skills, with the ability to influence and collaborate effectively with internal and external stakeholders at all levels.
• Strong project management and organizational skills, with the ability to manage multiple priorities and deadlines.
• Proficiency in using CRM systems (e.g., Salesforce), ERP systems, and other relevant operational software. Experience with Zendesk is a plus.
• Experience in developing and implementing SOPs and driving process improvements.
• Ability to thrive in a dynamic, rapidly evolving environment and a "roll-up-your-sleeves" attitude.
• Passionate about Ōura's mission and products.

Benefits

• Competitive salary and equity packages
• Health, dental, vision insurance, and mental health resources
• An Oura Ring of your own plus employee discounts for friends & family
• 20 days of paid time off plus 13 paid holidays plus 8 days of flexible wellness time off
• Paid sick leave and parental leave

Originally posted on Himalayas