Marketplace Account Support Specialist (Amazon, eBay)

At AM PM, we create stylish, high-quality bathroom products made for modern life. As our brand keeps growing, we’re happy to welcome motivated people who understand e-commerce and want to be part of a bigger journey. Come help us shape how people enjoy their homes every day.

Tasks

• Maintain and optimize product listings: Regularly update product descriptions, images, keywords, and enhanced content across platforms in alignment with the manager’s directions.
• Monitor and respond to customer reviews: Actively manage customer feedback, provide thoughtful responses, and support efforts to maintain high product ratings and customer satisfaction.
• Handle product returns and analyze return reasons: Track and categorize return cases, generate insights and reports, and propose actionable recommendations to improve product quality or customer experience.
• Manage inventory and FBA shipments: Coordinate shipments to Amazon FBA warehouses, monitor inventory levels, and proactively notify the manager of restocking needs.
• Support pricing strategies: Adjust product prices and perform competitor pricing analysis as requested by the manager to maintain market competitiveness.
• Prepare analytical reports: Gather and analyze data to evaluate assortment strategy and pricing effectiveness, and deliver clear, structured reports to inform decision-making.
• Resolve customer support inquiries: Provide timely assistance to customers regarding orders, reviews, returns, and shipping-related issues on e-commerce platforms.
• Oversee order fulfillment via 3PL warehouse: Ensure accurate and timely shipment of orders, maintain smooth communication with warehouse staff, and troubleshoot any logistical delays.
• Track expenses and generate reports: Monitor advertising and operational costs, compiling detailed reports for internal tracking and submission to the manager.

Requirements

• Experience with Amazon and eBay marketplaces is a strong advantage.
• High proficiency in Excel (data analysis, conditional formatting, pivot tables) and strong analytical skills.
• Experience inventory management (inventory analysis, restocking, pricing) is an advantage.
• Fluent English.

Benefits

• Full-time (Monday to Friday)
• Work mode: remote
• Active team
• Career growth, amazing and progressive tasks
• Rich corporate culture

Important: The HR department accepts responses only through the JOIN platform, please send us a resume in this way, other communication methods are not available

Originally posted on Himalayas