Product Quality Analyst

About Nava Nava is a consultancy and public benefit corporation working to make government services simple and effective. Since 2015, federal, state, and local agencies have trusted Nava to help solve highly scrutinized technology modernization challenges. As a client services company, we guide agencies constrained by legacy systems to a future with sharp user experiences built on secure, reliable, fault-tolerant cloud infrastructure. We bill for our time, offering our expertise and problem-solving approach to help our government partners enhance their digital products and services. People are at the heart of our work, from members of the public who rely on benefit programs to government agency staff. Through human-centered design and modern engineering best practices, we help our government partners better understand user needs and deliver on their missions more effectively. This focus gives everyone at Nava the opportunity to do work that is meaningful, impactful, and deeply connected to public good. Position type: Hourly, Full-timeContract type: 1099 Independent contractorLocation: Remote (U.S. based)Contract duration: 7/28/2025 to 3/31/2026Reports to: QA Lead Start date: July 2025, ASAP Position Summary The Product Quality Analyst is responsible for ensuring the accuracy, accessibility, and usability of digital products that support a paid leave benefit program. You will be responsible for executing thorough manual testing of web applications to ensure they meet functional requirements and real-world user needs. You will support complex testing efforts, collaborate across multiple project scrum teams, and may lead small- to mid-scale QA efforts with some guidance from senior staff.

What you’ll do

• Lead or support planning, analysis, and execution of QA activities across the Software Development Life Cycle (SDLC)
• Ensure that teams' work has clear acceptance criteria, developed/agreed on between members of the scrum teams
• Write, execute, and maintain manual test cases based on user stories, functional specs, and acceptance criteria
• Execute or interpret regression, performance, and validation testing; track and report defects
• Validate integrations with backend systems (e.g., eligibility engines, document uploads)
• Perform accessibility testing and ensure compliance with relevant policies
• Collaborate with product managers, project managers, designers, developers, and test automation engineers to maintain high-quality service delivery
• Log detailed, actionable bug reports with reproduction steps, screenshots, and expected vs. actual results

Required skills

• 1+ years of experience conducting manual testing of software products
• Understanding of QA methodologies including manual, automated, integration, and performance testing
• Strong analytical skills in problem solving, test planning, and risk evaluation
• Excellent communication skills—written, verbal, and interpersonal
• Ability to work independently, multitask, and adjust to changing project needs
• Strong documentation and test planning abilities
• High level of attention to detail

Desired skills

• Experience testing mobile-friendly interfaces
• Experience with public sector systems and federal/state benefit programs
• Experience with performance testing tools (e.g., LoadRunner) or open-source equivalents
• Leadership and mentoring experience in QA teams
• Understanding of system architecture, integration points, and business process modeling
• Understanding of Agile development processes

Please note: Consultants/Contractors are not eligible for Nava benefits unless hired in a full time capacity. Not considering C2C or agency referrals Other requirementsAll roles at Nava require the following:Must be legally authorized to work in the United States.Must meet any other requirements for government contracts for which candidates are hired.Work authorization that doesn’t require visa sponsorship, now or in the future.May be subject to a government background check or security clearance, depending on the contract. LocationWe have fully remote full time options if you reside in one of the following states: Alabama, Arizona, California, Colorado, DC, Florida, Georgia, Illinois, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nevada, North Carolina, New Jersey, New York, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, Texas, Tennessee, Utah, Virginia, Washington, Wisconsin. *If employed with Nava, you must be based in the U.S. and cannot work from outside the country. To be considered for a full time role, you must reside in one of the above states. 1099/Contractors are eligible to work from any contiguous US state. Stay in touchSign up for our newsletter to find out about career opportunities, new partnerships, and news from the broader civic tech community. Please contact the recruiting team at [email protected] if you would like to request reasonable accommodation during the application or interviewing process. We participate in E-Verify. Upon hire, we will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. This role requires you to work from the contiguous United States.

Originally posted on Himalayas

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