Jr. Customer Service Associate @ NielsenIQ
Job DescriptionJr. Customer Service Associate will be responsible for maintaining/ enhancing customer relationships, ensuring customer deliverables and queries are turned around efficiently using the proprietary NielsenIQ platforms. The job will focus on customer support through quality of deliverables, use of CSO/ MSD for task triaging and resolving customer requests to drive satisfactory customer experience.RESPONSIBILITIESThe person will execute, monitor, and continuously improve the delivery management and service related tasks assigned to the workstream as report, database management, and data quality checks.She will be an expert on NIQ processes and methodologies, playing an active role in improving deliverables’ quality & efficiency.Delivering database and reports as per customer contractual terms, against stipulated success criteria and tracking mechanisms, aligning with customer on ways of working, and defining servicing elements of Joint Business PlanResponsible for Triaging of customer queries/ request (data, reports, resolution) across markets and customer category groups and tracking actions for improvement as neededWorking closely with NielsenIQ teams for customer set up/ maintenance on coding and database tasksExecute process automation using tools like R/ Python/ Excel Macros and exploring the possibility of implementing AI/ML.Work in partnership with stipulated market’s Customer Service teams in accordance with defined Job Aids and Process Design.Adhere to Performance KPIs to improve quality performances (on time delivery and data accuracy) and maintain work discipline.Operate in a hybrid physical-virtual and multi-cultural environment, liaising with stakeholders and colleagues.A LITTLE BIT ABOUT YOUA successful Jr. Customer Service Associate manages 5 to 10 customers and/ or one NIQ market and will be responsible for report and database management; will ensure timely delivery of reports, databases and effective change management in order to standardise and automate the deliverables. She/ He is expected to identify, investigate and co-ordinate data resolution, process or product related changes/ queries, and be the first point of contact (through CSO/… Apply To This Job