Associate, Revenue Operations

Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 150,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale.

Proudly founded in Melbourne, we have a team of over 1,700 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$6.2 billion and backed by world-leading investors including Visa, Airtree, Blackbird, Sequoia, DST Global, Greenoaks, Salesforce Ventures, Lone Pine, and Square Peg, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us.

The Strategy & Operations team at Airwallex plays a pivotal role in driving the company's overall growth and efficiency. We are a collaborative group of analysts, strategists, and operational experts who are passionate about translating vision into action. We leverage data insights, sharp problem-solving skills, and a deep understanding of the business to optimize processes, identify growth opportunities, and ensure Airwallex operates efficiently and effectively at scale.

Airwallex is looking for a professional with either commercial sales or revenue operations experience and a hunger to grow our commercial operations in Hong Kong. Our Revenue Operations is a multi-disciplinary team focused on building a scalable and efficient revenue engine. We work across people, process, systems, data, and enablement. This role will grow the Revenue Operations structure, processes, and capabilities in Hong Kong. We are looking for someone who has a passion for and is adept at analyzing, building, and solving problems, and being a valued strategic partner to our commercial leaders. This role involves collaboration with both global and regional teams to uncover commercial insights, establish commercial systems, processes, and tools, as well as drive implementation.

This role is based in Hong Kong.

• Closely collaborate with sales and marketing leaders to analyse and optimize the revenue operations process, from lead generation to customer acquisition through to retention

• Drive and optimise the process for quarterly commissions and target setting for the commercial team

• Manage day-to-day commercial operational tasks, ensuring processes are executed efficiently and accurately to support team objectives with Salesforce and other sales tooling.

• Support in the analysis of performance metrics (e.g., pipeline health, win rates, churn) to identify trends, address gaps, and develop actionable strategies for improvement.

• Collaborate with internal teams—including operations and other commercial functions—to deliver seamless and impactful experiences for the commercial team.

We're looking for people who meet the minimum qualifications for this role. The preferred qualifications are great to have, but are not mandatory.

• 2-3 years of relevant working experience and a Bachelor's degree or equivalent.

• Analytical thinker – You like working with data, can create reports & processes with ease, and love to optimize existing processes.

• Track record of collaborating across teams – You can effectively partner with sales, marketing, and operations

• Strong communication skills - You can articulate complex concepts in a simple way to non-domain experts.

• Business acumen – including the ability to create commercial proposals and manage stakeholder relationships

• Strong written, verbal, and in-person communication skills in English

• Strong analytical skills with experience with tools including Excel, Google Sheets, and Google Suite.

• SQL and experience with BI tool (Tableau, Looker, etc)

• Technology, financial services, and/or experience in an international, high-growth environment

• Additional written and verbal language skills in Cantonese/Mandarin would be an asset

#HongKong

Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.

Airwallex does not accept unsolicited resumes from search firms/recruiters.  Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s).  Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.