Vietnamese Language QA Analyst

Project Overview:

Join an exciting long-term opportunity in the e-commerce space! This project focuses on enhancing the performance of an intelligent FAQ Bot customer service solution. You will help identify system issues, propose improvements, and evaluate responses from a full-cycle perspective.

Responsibilities:

Annotate and evaluate e-commerce-related text data

Identify issues across the system and contribute to solution analysis

Help improve the accuracy and effectiveness of an AI-powered customer service bot

Qualifications:

Native Vietnamese speaker

Currently located in European regions or in United Kingdom, Brazil, Canada, Israel, Japan, South Korea, Philippines, or Malaysia

Experience in the e-commerce and/or customer service industry preferred

QA/Quality Analyst background is a plus, not required

English proficiency: Minimum B2 level

Must have access to a laptop or desktop (Windows 10 or later, macOS, or Linux)

Duration:

Start Date: August 2025

End Date: January 2026 (6-month engagement)

Expected Workload: 4–8 hours/day

Next Step:

Before onboarding, please complete this short survey so we can understand your availability and experience:

https://forms.office.com/r/cYfQjTwCwM

Apply now and help shape the future of e-commerce customer service through AI!

This role is a project-based opportunity with CrowdGen, where you will join the CrowdGen Community as an Independent Contractor. If selected, you will receive an email from CrowdGen regarding the creation of an account using your application email address. You will need to log in to this account and reset the password, complete the setup requirements, and proceed with your application for this project-based role.

Make an impact on the future of AI – apply today and start contributing from the comfort of your home.

Pay rate is based in USD