Account Manager - B2B Renewals

The Company

When it comes to digital communities, The Alliance is leading the way. Product marketing, sales enablement, product-led growth, AI, customer success, CMOs; you name it, we’re home to thriving communities for them all.

With over 70,000+ professionals part of our communities and a never-ending supply of content, courses, events, and memberships, we are a key part of all our members' growth. We pride ourselves on being the high-level learning partners of some of the world's largest and most influential professionals and companies.

About the Role

We’re looking for a proactive, commercially driven Account Manager to join our team, focused on owning and growing relationships with our mid-tier accounts. Your primary mission will be securing renewals and driving upsell and cross-sell opportunities across your book of business.

You’ll be responsible for running QBRs, understanding client goals, demonstrating value from our suite of products, and building strong relationships to drive retention and revenue growth. You’ll need to be confident managing a pipeline, skilled at closing deals, and comfortable with targets and commissions.

This role is perfect for someone with a proven track record in account management, renewals, or sales who’s looking to combine relationship-building with commercial success.

Key Responsibilities

• Renewal Management: Own the end-to-end renewal process for your accounts, proactively securing contract renewals on time and mitigating churn risks.

• Upselling & Cross-Selling: Identify and close upsell and cross-sell opportunities across products, events, or additional licenses to drive account growth.

• QBRs & Strategic Conversations: Lead regular business reviews with clients to showcase ROI, gather feedback, and uncover new needs.

• Pipeline Management: Maintain a healthy, accurate pipeline of renewals and expansion opportunities. Forecast and report on progress towards targets.

• Client Relationships: Develop trusted relationships with key stakeholders, acting as a strategic advisor and partner.

• Cross-team Collaboration: Work closely with Customer Success, Onboarding, and Sales teams to ensure a seamless customer journey and identify expansion opportunities.

• Product Knowledge: Become a subject-matter expert on our portfolio and offerings to confidently demonstrate value to clients.

Key requirements

• Experience in B2B account management, renewals, or sales, ideally managing mid-tier accounts. Proven track record of hitting revenue targets and closing deals.

• Comfortable with pipeline management, forecasting, and reporting. Commercial mindset with the ability to spot opportunities for account growth.

• Comfortable owning your own workload and confident holding other people accountable to their deadlines.

• Strong communicator - from our customers to your colleagues, you’ll be working very closely with lots of people.

• Team player - success doesn’t happen in a vacuum, we need everyone in the org to be rallied around the same goals and helping each other out to achieve them.

• Adaptable - Being a startup, things here move quickly and you’ll be thrown last-minute curveballs. We enjoy it. We need you to, too.

• Creative problem-solver - we know that processes can always be improved. We’re looking for someone who can think on their feet, solve problems, and identify opportunities.

• Tech-savvy - we lean on lots of different apps and while we’ll obviously onboard you on each, we’re looking for a quick learner who can show us a thing or two.

Base Salary: £32,500-£35,500 (*depending on experience) Commission: Estimated OTE £50K *uncapped

Location: this role can be hybrid in our London office or fully remote within the UK

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Core Benefits

• Enhanced paid holiday: 34 days including UK Bank holidays and a day off on your birthday

• Private Medical & Dental

• Life Insurance: (4 x salary)

• Early bird or night owl? Our flexible hours policy allows you to structure your work for when you're most productive

• Extensive tech gear kit

Wellbeing Benefits

• On-demand therapy, coaching & mental fitness via Oliva

• Heavily subsidised gym membership

• Cycle to work & Workplace Nursery schemes

• Flexible benefits via the thanksBen platform (Allowance is to spend on anything that makes you happy. £600 annually in year 1 - scaling year on year up to £1,980+)

• Learning & Development

• Personal L&D budget (£500 annually in year 1 - scaling year on year up to £3000+)

• Volunteer & L&D Days: 1 paid day per quarter for either L&D or Volunteer activities

Community and Inclusion We are committed to creating a workplace that is free from discrimination and bias, and where everyone has equal opportunities to succeed and contribute. We acknowledge that our work here is never done - and we promise to continue striving for inclusivity every day. If you’re worried you don’t quite hit all the requirements we’ve listed, don’t let that hold you back from submitting your application! Unique backgrounds, experiences, and perspectives are essential for our ability to innovate and grow, so if you think you’d be a great fit then we’d love to hear from you. We are The Alliance - in more ways than one.