Collections Specialist
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Role Description
Responsible for the reconciliation and collection activity for high profile accounts. Assess customer's needs and reconcile issues that can include:
- Pricing
- System limitations
- Operational service issues
Protect the integrity of Medline's accounts receivables by:
- Identifying and managing Credit Risk
- Recognizing when additional credit analysis is necessary and initiating the request with appropriate personnel
- Reviewing and analyzing various accounts receivable reports including aging, unapplied cash, short pay, and open credit request status reports
- Evaluating blocked orders and determining appropriate action: release, recommend credit hold, or negotiate plans of repayment that would optimize risk mitigation
- Managing account exposure to assigned credit limit and escalating where appropriate
Conduct daily account reconciliation including:
- Working with sales on pricing
- System process
- Freight issues
- Analyzing and processing offsets
- Write-off requests
Facilitate conference calls with Sales, customers, and other stakeholders to:
- Analyze data and reports to identify problems
- Resolve service issues
Collaborate with Sales to:
- Prepare and provide management with updates for monthly account reviews with leadership team
- Escalate for assistance as needed
- Assist with process gap analysis within the Accounts Receivable department
- Conduct daily collection calls to customers and sales representatives
- Manage and monitor plans of repayment for delinquent accounts
- Train and mentor team members on policies, procedures, and best practices as needed
Qualifications
- High school diploma or equivalent
- 3-5 years of experience in Business-to-Business collections
- Experience with large volume and critical account dispute resolution
- Intermediate level skill in Microsoft Excel
- Intermediate level skill in Microsoft Word
Requirements
- Position requires occasional travel for business purposes (within state and out of state)
Preferred Job Requirements
- Bachelor’s degree
- Professional NACM certification (CBA) or training
- Experience interpreting D&B reports
- Experience working with financial statements
- Intermediate skill level in SAP
Benefits
- Competitive total rewards package
- Continuing education & training
- Tremendous potential with a growing worldwide organization
- Health insurance
- Life and disability insurance
- 401(k) contributions
- Paid time off