Technical Customer Support Specialist
(Remote Work)
We are looking for a dedicated, resourceful, and friendly Technical Customer Support Specialist to join our team. We are a small team and need a self-starter, and highly motivated person to learn all the ins and outs of Parent™. What we need you to come with is a positive attitude, a love for customers, and a willingness to learn.
If this describes you, we invite you to grow your career in an innovative, fast-paced, and exciting company that is revolutionizing childcare management across the globe.
Job Responsibilities
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Fully understand the current and future Parent™ system.
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Act as liaison between customers and the technical team.
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Increase interaction with current customers.
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Respond to customer inquiries via phone, email, or chat in a timely manner.
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Create, manage, and follow up on customer tickets until they are resolved.
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Record all activities using our current CRM to enhance visibility.
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Follow the current internal customer success process and improve on it.
Job Requirements
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Relevant Bachelor’s Degree.
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2- 4 years of experience in technical customer support.
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Fluent in English.
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Excellent written and verbal communication skills.
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Strong organizational skills.
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To operate within the Canadian time zone.
Job benefits
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Be a key part of an exciting international growth journey.
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Attractive USD salary.
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Remote job.
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Health insurance.
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Professional development.