[Remote/WFM] Remote/Hybrid - Customer Service Rep. Tampa, FL ONLY
We're searching for a qualified Remote/hybrid - Customer Service Rep. Tampa, FL ONLY (#TCC)! This is a fully Remote role, offering you the flexibility to work from anywhere. This position requires a strong and diverse skillset in relevant areas to drive success. Earn a reliable and steady income of a competitive salary.
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About the position Inktel Contact Center Solutions is seeking Customer Service Representatives for a full-time position based in Tampa, FL. The role involves providing exceptional customer service through various communication channels, addressing customer inquiries, and promoting products. The ideal candidate will have a passion for helping others and a strong desire to resolve customer issues effectively. This position offers a hybrid work environment with training provided both virtually and on-site. Responsibilities  Communicate with customers in a proactive and professional manner across multiple communication channels. ,  Respond to questions, provide information, and promote products while meeting or exceeding customer expectations. ,  De-escalate customers who are upset with their experience and explore all options to satisfy their needs. ,  Identify root causes of inquiries by asking probing questions to determine the best solution. ,  Maintain required product knowledge to deliver best-in-class service. Requirements  2 years of customer service experience in retail, hospitality, or call center environment. ,  Excellent interpersonal, verbal, and written skills in both English and Spanish. ,  Strong problem-solving skills and a 'can do' attitude. ,  Proven record of great attendance. ,  Ability to quickly navigate through multiple systems simultaneously. Nice-to-haves  Experience in sales or hospitality. ,  Bilingual in English and Spanish. Benefits  Paid training ,  Disability insurance ,  Health insurance ,  Dental insurance ,  401(k) ,  Paid time off ,  On-the-job training ,  Work from home ,  Vision insurance ,  401(k) matching ,  Life insurance ,  Referral program Apply Job!Â
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If you believe you have what it takes, submit your application without delay. We are keen to hear from talented candidates like you.
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