Hiring Now: Membership Support Associate
Key Job Details:
- Start Date: Immediate openings available
- Location: Remote
- Company: Workwarp
- Compensation: a competitive salary
- Position: Membership Support Associate
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Description Do you have a passion for customer service and proficient computer skills? If so, please consider applying to become a Member Support Associate and joining our remote Member Support Team for the YMCA of Central Massachusetts... The Member Support Associate at the YMCA of Central Massachusetts provides the highest level of remote member service and telephone reception. The Member Support Associate is also responsible for building security and computer-related financial transactions while maintaining a supportive, positive atmosphere that welcomes and respects all individuals.  * Position is Remote but only eligible to applicants residing in the state of Massachusetts** Job Duties  Provide excellent member support in line with creating the Most Welcoming Place  Promptly answer phone and email inquiries in a profession and courteous manner  Greeting prospective and current members and introducing the YMCA as an organization  Handles all operational inquiries such as membership, hours, and program offerings/schedules  Responsible for knowing the policies, programs, ideals, mission, and cause of the YMCA of Central Massachusetts & articulates them clearly  Participate in our member feedback loop by ensuring that feed-back is followed up  Checking and verifying member information in the operating system  Maintain the organization's electronic task systems  Other duties as assigned Qualifications  A minimum of a high school diploma and/or 12 months of customer service experience (remote customer service experience preferred)  Exceptional human relations and interpersonal skills  Exceptional navigation of computer, software, website, and app skills  Ability to multitask in a fast-paced environment Schedule  Thursdays: 1:30 pm - 6:00 pm  Fridays: 12:00 pm - 5:00 pm  Alternating Saturdays: 8:00 am to 1:00 pm Job Type: Part-Time Pay: $15.00 per hour. Plus, access to YMCA facilities (gym, pool, ect.) for all YMCA employees, Employee Assistance Program, and Sick Leave If you are interested in this position, please submit your application today! About Us The Y: WeÂre for youth development, healthy living, and social responsibility. The YMCA of Central Massachusetts provides an environment that reflects, respects, and celebrates our differences and the richness of diversity, resulting in strengthening the foundation of community through our pillars of youth development, healthy living, and social responsibility. The YMCA of Central Massachusetts is made up of our 6 branches throughout Worcester County: Central Community Branch (Worcester, MA), Greendale Family Branch (Worcester, MA), Boroughs Family Branch (Westborough, MA), Montachusett Community Branch (Fitchburg, MA), Leominster Community Branch (Leominster, MA), and Tri Community Branch (Southbridge, MA Apply Job!Â
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