Urgently Hiring: Customer Service (remote work )
Position at a Glance:
- Compensation: a competitive salary
- Location: Remote
- Start Date: Immediate openings available
- Company: Workwarp
- Position: Customer Service
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The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customerÂs problem. Must be willing to listen, learn, and resolve any customer inquiry. Customer Service Job Duties and Responsibilities  Excellent customer care and focus; ability to assess customers needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience  Answer and manage incoming calls, emails, chats, and/or interactive voice response systems  Ability to learn and follow all customer service procedures and policies  Strive to meet and go above personal and team target goals  Record, organize and file customer interactions and account changes  Able to up-sell if needed  Able to schedule call back and appoints to resolve customer needs Customer Service Job Requirements and Qualifications  Previous experience in customer support, client services, sales, or a related field  Excellent at communicating over the phone and other communication platforms  Basic computer skills and experience  Able to multitask  Excellent time management and prioritization skills  Ability to listen actively, relay information, and answer questions and/or concerns.  Customer-focused for positive customer experience and resolution  MUST RESIDE IN CALIFORNIA Benefits  Health Insurance (dental and vision included)  Excellent retirement plan  Tremendous upward mobility into other positions and management  Flexible hours  Remote Position(s) available (work from home) Apply Job!Â
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