Join Today: Manager, Customer Service
Be a part of something bigger. We're looking for a Manager, Customer Service! This is a fully Remote role, offering you the flexibility to work from anywhere. This position requires a strong and diverse skillset in relevant areas to drive success. You will be compensated with a competitive salary for your time and effort.
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JOB SUMMARY The Customer Service Manager is responsible for the hiring, training, and supervision of the Customer Service Department. Responsible for developing, implementing, and maintaining department objectives. Manages sales support and account support functions within the department to ensure the highest level of customer satisfaction through various customer service activities. RESPONSIBILITIES  Develops and promotes the departmentÂs goals and objectives through the management of planning and supervising activities  Develop, implement, and maintain department procedures. Analyze and identify changes to increase department efficiency and improved service  Monitor and analyze CS effectiveness reports (daily, weekly, and monthly) to enhance department efficiency  Responsible for overall order entry process  review flow accuracy, ensure cut off times are adhered to, communicate with Sales Management regarding potential issues  Communicate sales opportunities to the Sales team in order to maximize sales penetration  Hire, hold the team accountable, training, write schedules, manage CMP process and conduct 30,60,90 day reviews QUALIFICATIONS Education High School Diploma or equivalent Experience 3 years or more of customer service or call center experience Skills  Good communication skills  Proved ability to communicate effectively to satisfy the customers needs  Experience managing individuals, motivating, training and disciplining a staff  Good computer skills - Working knowledge of MS Office (Word, Excel, Outlook) a plus  Bilingual English/Spanish a plus  Ability to handle multiple tasks  Strong organizational skills and ability to handle crisis situations effectively  Good Operational knowledge of a distribution warehouse environment Decision Making Authority Most important decisions made fully independently:  Weekly schedules, hiring (90%), job responsibility with-in department  Customer credits under $500  Incentive payout, change of procedure or implementation of a new procedure Apply Job!Â
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