Join Today: Bilingual Call Center Advocate, Fluent Mandarin and
Join our dynamic team at workwarp as a Bilingual Call Center Advocate, Fluent Mandarin And Cantonese! This is a fully Remote role, offering you the flexibility to work from anywhere. This position requires a strong and diverse skillset in relevant areas to drive success. The compensation for this role is benchmarked at a competitive salary.
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Description:  The CC (Contact Center) Service Advocate helps us meet the goal of successfully managing comprehensive care and providing an unmatched patient experience for all Oak Street Health patients.  The CC Service Advocate is responsible for providing exceptional customer service by scheduling patient appointments efficiently and accurately.  This role involves handling inbound and outbound calls, managing appointment schedules, and ensuring an unmatched patient experience. Requirements:  High School diploma or equivalent required, some undergraduate education preferred  1 year of customer service experience, call center environment experience preferred  A flexible and positive attitude  A friendly and nurturing attitude toward our patient population of older adults  Experience with EMR (Electronic Medical Record) documentation preferred  Ability to multitask, prioritize, and manage time effectively  Outstanding phone demeanor and etiquette  High level of integrity  Proficient PC skills, including basic Microsoft Excel skills  Spanish, Mandarin, Cantonese, or Polish speakers preferred  US work authorization  Someone who embodies being ÂOaky Benefits:  Paid vacation, sick time, and investment/retirement 401K match options  Health insurance, vision, and dental benefits  Opportunities for leadership development and continuing education stipends  New centers and flexible work environments  Opportunities for high levels of responsibility and rapid advancement  Company-provided work-from-home equipment, including a laptop, computer monitor, docking station, keyboard, mouse, and USB ethernet adapter Apply Job!Â
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