Operations - Billing & Pricing Analyst
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Role Description
This role is part of the Pricing and Portfolio Management team and will be responsible for supporting the KeyBank Merchant Services Pricing team including customer pricing, account maintenance, analytical projects and processes to ensure optimal pricing.
- Ensure correct pricing implementation, account maintenance across the portfolio
- Develop pricing analysis for existing and potential new clients
- Collect, analyze, and interpret data to conduct reviews of product and customer pricing
- Advise on new product pricing based on customer, competitive and internal factors
- Build business cases and determine financial impact of pricing actions in support of Deal and Product teams
- Interact with Servicing team to complete pricing corrections, maintenance, and exception requests for front and back book
- Extract insights and develop complex analysis and tools
- Analyze, monitor, and improve assigned business processes and/or systems
- Develop and provide documentation for users and training purposes
Qualifications
- Bachelor's degree from a four-year College or relevant industry experience in merchant services
- Minimum 2 years of relevant Merchant Services experience
- Direct experience implementing merchant and portfolio pricing strategies and models, 2 years preferred
- Demonstrated ability analyzing interchange and other fees to evaluate merchant profitability
- Ability to handle and prioritize multiple tasks in a timely manner and ability to work effectively under pressure
- Exceptional attention to detail is critical
- Experience addressing ambiguous problems with a detailed approach is imperative
- Excellent ability to communicate with internal and external teams to drive project completion
- Advanced proficiency in Excel and financial spreadsheets
- Computer literacy with proficiency in Microsoft Office products
Requirements
- Previous experience with interchange or payments is advantageous
- SQL knowledge highly desired
- Computer literacy with proficiency in PowerPivot, Tableau, Python
- Experience in business, financial, payments, or other similar analysis preferred
Benefits
- This position is eligible to earn a base salary in the range of $68,000 to $75,000 annually depending on location and job-related factors such as level of experience.
- Compensation for this role also includes eligibility for short-term incentive compensation and deferred incentive compensation subject to individual and company performance.