Office Services Specialist I
About the position
The position involves providing strong customer support related to mail, shipping, receiving, and copying services within the company. The role is responsible for processing, collecting, and distributing company mail, coordinating shipping and receiving activities, and maintaining equipment used for these services. The individual will also assist customers with their mailing, shipping, and copying needs while ensuring the upkeep of supplies and equipment.
Responsibilities
- Sorts and prepares incoming and inter-office mail for internal delivery. ,
- Delivers and collects mail and inter-office correspondence within the building. ,
- Prepares outgoing mail for post office by affixing proper postage to letters and packages in accordance with USPS regulations. ,
- Organizes large Company mailings and operates automated inserting equipment or follows manual procedures for bulk mailings. ,
- Records and distributes incoming materials, prepares outbound shipments of packages, and tracks the flow of overnight express shipments. ,
- Schedules the flow of Company records storage and requests retrievals and refiles while verifying shipment accuracy. ,
- Processes large volume copy requests using high volume duplicating equipment. ,
- Provides upkeep and maintenance for department equipment and walk-up copiers, scheduling vendor repairs as needed. ,
- Ensures an appropriate inventory of mail, shipping, and copy supplies for the department and convenience copy machines. ,
- Assists customers with mailing, shipping, and copying needs. ,
- Performs all other duties as assigned.
Requirements
- High School Diploma or equivalent required. ,
- Minimum of one-year previous related experience in a high volume-servicing environment. ,
- Excellent verbal and written communication skills. ,
- Knowledge of postal rules and regulations required. ,
- Familiarity with UPS, Federal Express, and U.S. Postal Service interface preferred. ,
- Operating experience with high volume duplicating equipment. ,
- Proven ability to work well in a high visibility, publicly oriented environment. ,
- Ability to consistently meet established schedules and deadlines. ,
- Ability to interact with customers of all levels in a professional manner. ,
- Capable of processing large volumes of work during peak periods.
Nice-to-haves
- Experience in a customer service role. ,
- Familiarity with office equipment maintenance.
Benefits
- An annual performance bonus for all team members. ,
- Generous 401(k) company match that is immediately vested. ,
- A choice of three medical plans including prescription drug coverage. ,
- Company contribution to Health Savings Account for High Deductible Health Plan enrollees. ,
- Multiple options for dental and vision coverage. ,
- Company provided Life & Disability Insurance. ,
- Family friendly benefits including Paid Parental Leave & Adoption Assistance. ,
- Hybrid work arrangements for eligible roles. ,
- Tuition Reimbursement and Continuing Professional Education. ,
- Paid Time Off, volunteer days, community partnerships, and Employee Assistance Program.