Remote Outbound Call Center Representative

• A minimum of 1 year's call center experience or 2+ years of general work experience is mandatory.
• Candidates with previous high volume outbound call center experience in a metrics-centric environment

• An enthusiasm for working in a results-focused outbound call center milieu.
• Convincing yet courteous demeanor while managing customer objections and issues.
• Effective communication skills characterized by a friendly and conversational tone.
• Strict adherence to daily schedule including timely start, breaks, lunch, and end times.
• Strong technical acumen and the proficiency to simultaneously manage multiple systems while making

• Fluency in English
• To qualify for remote or hybrid position, you must have reliable internet service with a verified minimum of

• To qualify for remote or hybrid position, you must have the following equipment: keyboard, monitor and

• A clear background check is a prerequisite for this role.

• Begin with a rate of $13.00 to 15.00 per hour plus uncapped monthly commissions: based on experience.
• Full time (Monday-Friday, 8AM-4:30PM)
• Part time Flexible hours
• We offer highly competitive benefits.
• Medical, Dental and Vision plans, with coverage starting from the first of each month after 90 days of your

• Pay is bi-weekly and includes monthly potential bonuses from commissions.

• Your responsibility will be to connect with customers through our CRM, schedule and confirm appointments.
• Achieve a minimum of 300 calls per day and the ability to set 5 to 7 appointments per day.
• Consistently demonstrate impeccable customer service and customer satisfaction.
• Effectively communicate appointment expectations, respond to objections tactfully and professionally
• Display a positive, professional, and energetic demeanor towards customers and co-workers.
• Meet daily performance expectations set by the department head.
• Negotiation skills in setting times and dates for appointments.
• Immediately escalate any member complaints to your manager.
• Participate occasionally in one-on-one coaching sessions

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