Remote Customer Service Specialist

Major Responsibilities of the Role:

• As a Mabe Customer Service Specialist, you will receive inbound calls from our customers within Canada.
• You will be responsible for effectively and efficiently handling customer inquiries regarding product warranty and requests to book service calls on appliances.
• You will complete transactions in real time, work simultaneously with multiple software applications, consistently follow-up on commitments in a timely manner and appropriately identify and escalate unresolved matters.

Qualifications:

• Successful candidates must be fluently bilingual (French & English)
• Must possess a College or University degree or equivalent in experience and a minimum of two years of customer service experience.
• The candidate must also demonstrate strong customer service skills and display above-average team skills with a desire to contribute in a highly interdependent team environment.
• The successful candidate will be highly computer literate with keyboard skills.
• Ideal candidates will be dependable, self-sufficient, internally motivated, and highly committed to customer service.
• Candidates must be available to work a minimum of 40 hours each week within the following timeframes:
• Monday to Friday from 8:30 am to 6:30 pm ATL
• Saturdays from 1:00 pm to 6:00 pm ATL
• Fiber-Op or comparable high speed internet must be available in your area

Job Types: Full-time, Permanent

Additional pay:

• Bonus pay

Benefits:

• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• Store discount
• Vision care
• Wellness program
• Work from home

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• customer service: 1 year (required)

Language:

• French (required)

Work Location: Remote