Apptad- SAP Project Lead
Job title: Apptad- SAP Project Lead in USA at Apptad
Company: Apptad
Job description: Job Title: SAP Project LeadLocation: RemoteMode : Contract (6+ Months)Rate $55/hr.Role Requirements:
- Strong knowledge of IT Service Management and SAP Basis
- Hands on experience with SAP Basis activities, SAP release upgrades and infrastructure updates for cloud customers
- Experiences in performing system owner ted tasks
- Willingness to work during weekends/ off business hours
- Profound Cloud architecture and IT technical infrastructure know-how
- Technical and application expertise for different cloud solutions (min. HEC & S/4HANA)
- Strong command in de-escalating situations
- Project management experiences and certifications (PRINCE2, PMP,..)
- Experience in working with cross-cultural teams or individuals
- Proficiency in English (Written and verbal), additional (local) languages are plus
- Responsible for the customer onboarding phase.
- Manage the implementation of disaster recovery.
- Manage planning of complex projects during the customer lifecycle
- Escalation management during planned project activities.
- Acts as a customer ambassador for various technical teams.
- Coordinates with Customer Project Team (Customer & SI) and the extended SAP teams to align project information, requirements and rollout timelines.
- Manage the Sales to Delivery handover from sales team and ensure completeness
- of customer requirements and technical prerequisites with the support of the technical lead.
- Drive the handover of customer build requirements to the Build Factory and oversee the system builds.
- Coordinate with customer project team and extended SAP teams to align project information, requirements and rollout timelines.
- Coordinate the initial network connectivity setup with the HEC network team and customer network team.
- Coordinate migration cutovers and go-live activities with customer, SAP Consulting Services migration teams, and HEC teams (Brownfield projects)
- Organize/participate on regular meetings with customer/consulting/migration teams.
- Educate customer on how disaster recovery offering works in HEC.
- Oversee the DR landscape build by the HEC DR team.
- Coordinate the initial network connectivity setup with the HEC network team and
- customer network team on the DR site.
- Manage the DR internal test.
- Plan major customer upgrades (depending on customer segmentation).
- Manage VMware migration projects (depending on customer segmentation).
- Plan and manage the migration of HEC DC to HEC on Hyperscaler projects.
- Manage complex customer exit projects
- Structured Knowledge Documentation: the working procedures for Supplier - derived from the processes maintained by client - will be documented by the Supplier free of charge, reviewed and signed off by client and be fully part of the managed services orchestration.
- Systematic and faster onboarding of associates: mandatory trainings documentation
- Assess the current skill level and plan for competency uplift: report to be shared on a quarterly basis
- Enable continuous delta KTs on new topics and refresher sessions.