Hotline Representative (Night Shift, $20/hour)
Job title: Hotline Representative (Night Shift, $20/hour) in Framingham, MA at ProPivotal
Company: ProPivotal
Job description: Hotline Representative (Night Shift, $20/hour)About the opening:
- Overnight shifts
- Pay: $20/hr
- Part Time shifts
- Training in Framingham office, then hybrid work arrangement after
- Answer calls from individuals facing mental health issues, crises, suicidal thoughts, and other stressful situations
- Show extreme empathy and remain non-judgmental to assist callers effectively
- De-escalate situations with the support of the call site supervisor
- Be prepared to call 911 on behalf of the caller in emergencies
- High school degree
- Experience with data gathering techniques
- Proficient with Microsoft Office, Word, Excel, databases, and other software systems
- Ability to deescalate crisis situations while maintaining composure
- Must attend training in Framingham, MA
- Mac (Google Chrome access) or PC, strong Wi-Fi, headphones with microphone compatible with computer
- Quiet workspace for working from home for remote shifts
- Prior telephone/call-center experience focused on emotional support