IT SUPPORT TECHNICIAN - ONSITE
Job title: IT SUPPORT TECHNICIAN - ONSITE in Lafayette, IN at A.C.Coy
Company: A.C.Coy
Job description: OverviewLocation: Lafayette, IN - Onsite M - FJob Type: Contract to HireWork Authorization: No SponsorshipThe A.C.Coy company has an immediate need for an IT Support Technician. Ideal candidates must have 2+ years of IT support experience.Responsibilities
- Stage, configure, and deliver IT assets (e.g., personal computers and mobile phones)
- Manage the inventory of IT assets for the site(s)
- Provide IT / OT deskside support to all employees at the client facility
- Provide White Glove IT services to all company executives
- Diagnose and resolve software and hardware incidents, including operating system (Windows 10, 11), network, mobile devices and software across a range of business and OT applications
- Communicate with employees vis face to face, over the phone, remote access, Teams and in writing
- Comfortable working in areas that are not climate controlled
- 80% office environment, 20% manufacturing environment (All safety equipment provided by client)
- Support 500 internal users on a 4 person team
- Bachelor's degree - Preferred
- IT Support experience (deskside, phone, white glove) - 2+ years
- Ticketing system experience (ServiceNow, Jira, Remedy, etc.) - 2+ years
- Printer, mobile device, network, operating system (Windows 10/11) - 2+ years
- IT asset inventory management - 2+ years
- Experience working in a manufacturing facility - Preferred