Telematics Customer Support Lead - (Remote - US)
Job title: Telematics Customer Support Lead - (Remote - US) in USA at Jobgether
Company: Jobgether
Job description: About JobgetherJobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.One of our companies is currently looking for a Telematics Customer Support Lead in the United States.We are seeking a driven and experienced Telematics Customer Support Lead to join a high-impact team responsible for delivering an outstanding customer experience. In this role, you will take ownership of support operations for an advanced telematics platform, ensuring fast and effective resolution of issues, building scalable support processes, and driving key performance metrics. You'll act as a subject matter expert for both internal and external stakeholders and work cross-functionally to help optimize the platform's success in multiple industries including trucking, rail, and cold chain logistics.Accountabilities:
- Serve as a platform expert, clearly articulating capabilities to diverse clients in transportation and logistics sectors.
- Lead and manage the intake and escalation process for customer issues to ensure timely and effective resolution.
- Mentor and coach support and commercial teams to improve operational performance and knowledge sharing.
- Establish and manage KPIs to enhance customer satisfaction, case resolution times, and service quality.
- Facilitate a feedback loop by analyzing support cases and sharing insights with engineering and product teams.
- Support cross-functional collaboration to continuously improve platform usability and performance.
- Bachelor’s degree required.
- Minimum of 6 years of experience in customer success, account management, or senior technical support roles.
- Experience with Salesforce Case Management or similar CRM tools.
- Strong problem-solving and solution-oriented mindset with attention to detail.
- Excellent communication skills and the ability to build relationships with stakeholders at all levels.
- Comfortable working under pressure with professionalism, tact, and diplomacy.
- Experience working with complex or technical software products is highly preferred.
- Competitive annual salary: $90,263–$157,959
- Fully remote position within the United States
- High-impact role with visibility across departments
- Opportunities for professional growth and internal mobility
- Dynamic and collaborative work environment
- Mentorship and leadership development opportunities
- Exposure to cutting-edge telematics technologies