Remote Customer Service Representative

Job title: Remote Customer Service Representative in Augusta, GA at GetInsured Company: GetInsured Job description: This website uses cookies to customize and improve your experience. If you are a California resident, you may be entitled to certain rights regarding your personal information. Additional information about our data collection practices and location specific notices is available on our privacy policy.XAccept CookiesThis website uses cookies to customize and improve your experience. If you are a California resident, you may be entitled to certain rights regarding your personal information. Additional information about our data collection practices and location specific notices is available on our privacy policy.XAccept CookiesRemote Customer Service RepresentativeJob DetailsJob LocationAugusta, GA - Augusta, GARemote TypeFully RemotePosition TypeFull TimeSalary Range$15.00 - $16.50 HourlyJob CategoryCustomer ServiceRemote Customer Service RepresentativeIt's truly an exciting time to be a part of GetInsured! We are hiring Remote Customer Service Representatives to join our elite teams. Despite everything we are facing in our communities and our country right now, GetInsured is coming together as a team, adapting, growing, and hiring. At GetInsured there are many opportunities to grow, and we hope to appeal to reliable, dedicated, and self-driven individuals to join us. We are committed to building each other up and infusing a motivating and positive work environment, despite working remotely. Our vision has always been to make finding and enrolling in health insurance simple, this is more important now than ever before. As a Remote Customer Service Representative, you'll be a part of delivering an amazing customer experience and help unveil the mystery of finding and enrolling in health insurance.GetInsured currently has the largest state-based marketplace footprint, and our consumer-friendly interface and decision support tools empower millions of consumers across the country to make better health plan decisions. GetInsured builds and operates award-winning cloud-based enrollment tools that serve state-based exchanges, brokers, insurers, and consumers. In addition to eligibility determination, plan selection, and enrollment technology for state agencies, the company delivers innovative agent marketing and call center tools and services.Full-time/Seasonal· $15.00/hr. plus performance incentives· $16.00/hr. Spanish Bilingual, plus performance incentivesRequirements

• 18 years of age or older
• Complete Background check and drug test within 3 days
• Dedicated, private, and secure workspace
• Personal device with functioning camera required for the Training Period
• Committed to full attendance for paid 3-week Training period
• Minimum Internet Speed of 35 mb/s with ethernet
• Cable/Fiber Broadband Internet with a hard-wired ethernet connection is required
• NOT compatible with Mobile Internet Service Providers and/or Satellite.
• NOT compatible with Wi-Fi internet access or Wi-Fi adapter/extenders

(For example, T-Mobile is not compatible with our internal systems)Essential Responsibilities

• Inbound/Outbound Calls
• Deliver the highest level of customer service experience consistently
• Manage customer accounts and provide technical support
• Application Data Entry
• Online chat inquiries as assigned
• Interpret and follow defined procedures and policies
• Creative problem-solving skills
• Flexibility and adaptability to changing projects and updates
• Time and task management (multitasking and task prioritization)
• Extensive self-study, training, and testing are required; eligibility to proceed through training and certifications is dependent upon passing required exams
• Adhere to regulated guidelines for communications via all channels

Qualifications

• Moderate to Advanced computer skills
• High level of comfort learning new technology
• High level of professionalism
• Excellent verbal and written communication skills
• Comfortable working from home
• Self-motivated and success-driven

What We Offer

• Paid Training
• Full-Time, Seasonal role
• Performance and attendance-based incentives, in addition to the base pay
• The convenience of working from home
• Collaborative and supportive team environment
• 401K Match
• Individual Coverage HRA (ICHRA)
• Paid time off (PTO)

Preferred Experience (not required)

• Previous experience in customer support or technical support role
• Previous experience with Group and/or Individual health insurance, or the Affordable Care Act
• Previous experience in a Call Center
• Familiarity with CRM systems and practices

• Spanish Bilingual, a plus

Apply Now" class=" central-validator input--dark-grey" aria-label="Legal First Name" required="required" value="">Legal First Name*" class=" central-validator input--dark-grey" aria-label="Legal Last Name" required="required" value="">Legal Last Name*" class=" input--dark-grey" data-parsley-type="email" aria-label="Email" minlength="1" required="required" value="">Email*" onpaste="return false;" autocomplete="off" class=" input--dark-grey" data-parsley-type="email" aria-label="Confirm Email" minlength="1" required="required" value="">Confirm Email*Phone*arrow_drop_downsearchsearchNo results found.Do you consent to receiving text communications related to your job application via SMS from VIMO INC, which may include autodialed and automated messages, at the mobile number provided? Message frequency may vary and applicable data rates may apply.*Yes/No * Yes No" id="quick-apply-desktop__application-form__resume__input" accept=".pdf,.doc,.docx,.txt,.ppt,.pptx" required="required" style="width: 0; height: 0; opacity: 0; overflow: hidden; position: absolute; z-index: -1; " data-parsley-errors-container="#quick-apply-desktop__application-form__resume__errors-container" aria-label="Attach Resume" tabindex="-1"> Attach Resume/CV*Start Applicationchevron_leftSign InWelcome ! It looks like you have an account with this email. Please enter your password to complete your application." class=" input--dark-grey" minlength="8" maxlength="30" required="required" value="">Password* Sign InThanks!An email has been sent to you with a password to access your account.Ready for the next step?View More PostingsApply Now" class=" central-validator input--dark-grey" aria-label="Legal First Name" required="required" value="">Legal First Name*" class=" central-validator input--dark-grey" aria-label="Legal Last Name" required="required" value="">Legal Last Name*" class=" input--dark-grey" data-parsley-type="email" aria-label="Email" minlength="1" required="required" value="">Email*" onpaste="return false;" autocomplete="off" class=" input--dark-grey" data-parsley-type="email" aria-label="Confirm Email" minlength="1" required="required" value="">Confirm Email*Phone*arrow_drop_downsearchsearchNo results found.Do you consent to receiving text communications related to your job application via SMS from VIMO INC, which may include autodialed and automated messages, at the mobile number provided? Message frequency may vary and applicable data rates may apply.*Yes/No * Yes No This value is required." id="quick-apply-mobile__application-form__resume__input" accept=".pdf,.doc,.docx,.txt,.ppt,.pptx" required="required" style="width: 0; height: 0; opacity: 0; overflow: hidden; position: absolute; z-index: -1; " data-parsley-errors-container="#quick-apply-mobile__application-form__resume__errors-container" aria-label="Attach Resume" tabindex="-1"> Attach Resume/CV*Start Applicationchevron_leftSign InWelcome ! It looks like you have an account with this email. Please enter your password to complete your application." class=" input--dark-grey" minlength="8" maxlength="30" required="required" value=""> Expected salary: $15 - 16.5 per hour Location: Augusta, GA Apply for the job now! Apply for this job