Collections Coordinator
Job title: Collections Coordinator in Charlotte, NC at Coca-Cola
Company: Coca-Cola
Job description: Requisition ID: 223981Locations: CharlotteUncap Your Potential at America's Largest Coca-Cola Bottler - Pour Your Passion into Purpose!We're more than beverages-we're building meaningful careers and vibrant communities. Join our team where your talent meets purpose, and every teammate directly shapes our success.
- Career Growth: Clear pathways to advance and develop your career
- Competitive Benefits: 401(k) match + health coverage + employee stock purchase plan
- Purpose-Driven: Create meaningful impact in the communities you serve
- Professional Development: Dedicated training + personalized mentorship
- Monitors customer payment portals, dispute information, and department reporting for payment information and missed invoices and then initiates customer contact to collect and resolve past due balances while making decisions and/or recommendations to leadership on which accounts to block
- Leads the review and evaluation of department aging reports and CONA SAP to create a worklist for collection contacts daily
- Serves as point of contact for customers who are missing or requesting invoice copies and statements and partners with the sales team if a customer invoice has an issue the customer has highlighted, such as charging tax, or incorrect master data information
- Acts as point of contact for the sales team when customer questions arise in sales branch concerning payment status or NSF check status and have the ability to place an order for customers, as needed
- Leads interactions with collectors, customers, and internal stakeholders on the resolution of broken promise to pay and makes decisions and/or recommendations to turn over to outside collection agencies when all internal attempts and branch intervention have failed to secure past due payment
- Performs frequent customer account reviews and works with collectors on the outstanding collection and identifies customers paying beyond CCCI terms and then develop strategies and collection methods that result in the customer paying consistently to terms
- Excellent communication skills, written and verbal
- Analytical skills
- Previous collection experience with National and Non-National account collections
- Customer dispute resolution
- Sales
- Manufacturing organizational experience beneficial
- High school diploma or GED
- Knowledge acquired through 3 to up to 5 years of work experience
- Business Administration or Accounting experience