Customer Service Rep in Jersey City, NJ
Job title: Customer Service Rep in Jersey City, NJ at Excel Temporary Service
Company: Excel Temporary Service
Job description: Customer Service RepresentativeWe are looking for a Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service to our clients. This role involves answering customer inquiries, resolving issues, and ensuring customer satisfaction.Responsibilities:
- Responding to customer inquiries via phone, email, and chat
- Resolving customer complaints in a professional manner
- Processing orders, returns, and exchanges
- Providing product information and recommendations
- Maintaining a high level of customer satisfaction
- Excellent communication and interpersonal skills
- Ability to multitask and prioritize in a fast-paced environment
- Strong problem-solving skills
- Previous customer service experience is a plus
- Proficiency in Microsoft Office and CRM software