Call Center Agent (Remote

Job Title: Call Center Agent (Remote) Employer: SevaRx Location: Remote (USA) Job Type: Full-Time Schedule: Monday – Friday, 9 AM – 5 PM CST USA Position Overview SevaRx is seeking a Call Center Agents to support SevaRx, a division of Healthy Mississippi, by reaching out to pharmacies across the state. Your primary role will be making outbound calls, reading from a short script, and determining interest in our program. Calls will be straightforward—an introduction, a yes/no question, and transferring the call if more details are needed. This role requires handling both inbound and outbound calls daily. Key Responsibilities: ✅ Make outbound calls to pharmacies to send them participation agreements to join the SevaRx network. ✅ Send outbound faxes and emails via Microsoft Outlook. ✅ Follow a script to maintain a professional and clear interactions. ✅ Answer basic questions using provided responses. ✅ Transfer interested callers to the appropriate information line and/or point of contact. ✅ Log call activity and maintain accurate records in Zoho CRM. Qualifications: ✔️ Prior call center, customer service, or phone-based experience preferred. ✔️ Fluent in English with excellent verbal and written communication skills. ✔️ Friendly, patient, and professional demeanor. ✔️ Strong attention to detail and ability to follow scripts accurately. ✔️ Self-sufficient with own hardware (computer, headset, keyboard, etc.). ✔️ Reliable internet connection to support remote work. ✔️ Available to work CST hours (9 AM – 5 PM CST, Monday-Friday). ✔️ Basic experience or understanding of communicating with healthcare organizations. Tools & Platforms Used: MS Outlook – Sending emails and faxes. Zoho CRM – Tracking calls and updating records. Air Call – Handling inbound and outbound calls. If you have experience in a call center or customer service role and are looking for a stable, full-time remote position, we’d love to hear from you! Apply today to join our team at SevaRx! Apply Job!