Call Center Representative - Call Center, Full-time
Position ***** Responsible for professionally and courteously serving customers by handling all inbound telephone calls related to individual and business tax compliance, delinquency, and general information requests. Candidates should have a strong commitment to doing the right thing and a positive, service-oriented attitude. Key ***** Answer incoming phone calls in a fast-paced environment Resolve Tier 1 level issues Review taxpayer accounts Verify, gather, and simultaneously update key information Educate taxpayers on online resources and current tax policies Submit requests for payment arrangements Document actions taken across multiple systems Participate in all team engagement activities Meet or exceed performance expectations Required ***** Strong multitasking ability Basic proficiency in Microsoft Word, Excel, and Google Workspace Basic math skills (addition, subtraction, multiplication, division) Excellent written and verbal communication Strong interpersonal skills Ability to retain knowledge easily Creative problem-solving Goal-oriented mindset Highly organized Preferred ***** ~ Spanish-speaking Required ***** At least two prior positions with a minimum of one consecutive year each in a fast-paced call center environment Relevant ***** finance/banking, insurance, telecommunications (non-technical support) Preferred ***** Participation in process improvement activities Background in banking Solid math skills Education ***** ~ High school diploma or equivalent Preferred ***** ~ Associate’s degree or higher Additional ***** Potential for permanent employment based on performance, dependability, and cultural fit Pre-employment ***** state and federal background, fingerprinting, Arizona tax filing records (past 5 years) Must reside in the Greater Phoenix Metro or Tucson area (within 1 hour) Must attend first-day orientation in person Flexible schedule required within business ***** 7:45 AM – 5:15 PM, Monday–Friday Intensive ***** 3 weeks, 8:30 AM – 5:00 PM (attendance mandatory) Fully remote role Hardwired internet required (sufficient bandwidth); if using 5G router, bring on Day 1 for IT setup Ability to transport equipment (micro desktop, 2 monitors, keyboard, mouse, headset); public transportation not permitted Short-term work history or switchboard/dispatch-only call center roles will likely not proceed to interview Remote About the Company: Seneca Resources Apply Job!