Event Venue Manager, San Francisco

About the position Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Space team is dedicated to supporting Airbnb team members and visitors in our global offices through managing office operations and providing a high-quality hospitality experience, including event venue and food operations. As a member of the Space team, the Event Venue Manager is essential to fostering connection and community, sparking collaboration and enabling productivity, and supporting a broad range of events. Delivering a seamless hosted experience for both daily users and event attendees is a primary focus of the Space team, partnering closely with Employee Engagement, the Admin Community, internal community groups, Diversity & Belonging, Information Technology (IT), and Security.

Responsibilities

• Oversee the Event Venue Team and lead the collaboration across operational partners (Food, Security, Facilities, IT/AV, Employee Engagement) to execute onsite events.

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• Guide and manage the end to end event operations processes through implementing tools and resources to support effective venue management.

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• Develop working relationships with internal and external event vendors and establish an inventory of vendor partners for ongoing event and production support.

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• Ensure supported events are in compliance with all building, Airbnb and local requirements related to permitting, Certificates of Insurance, alcohol licenses, and event regulations.

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• Lead regular meetings with the Event Venue Team and other support teams to stay aligned and prepared for all upcoming activities.

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• Partner closely with Employee Engagement leaders to support curated social, cultural, and executive level events onsite.

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• Identify and implement opportunities for improving venue operation processes, policies, and team communication and efficiency.

Requirements

• 8+ years of experience in event venue operations, customer service, hospitality.

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• Passionate about events and hospitality and demonstrates values of being an exceptional host and having top-notch customer service.

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• Examples of strong customer service and hospitality experience.

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• Proven track record of establishing relationships across functions and with both internal and external partners.

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• Strong analytical, conceptual thinking, strategic planning, and execution skills.

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• Exceptional project management and communication skills, with the ability to manage multiple events and prioritize tasks.

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• Resourceful, observant, and proactive.

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• Flexible, adaptable to changes, able to shift as business needs evolve.

Nice-to-haves

• Experience in a tech office environment.

Benefits

• Base pay range of $129,000—$161,500 USD.

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• Bonus eligibility.

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• Equity options.

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• Employee Travel Credits.

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