Content Moderation Representative
Patreon is the best place for creators to build memberships by providing exclusive access to their work and a deeper connection with their communities. We’re building a content and community platform where creators can engage directly with their fans and monetize their creativity, while maintaining full ownership over the work they make and the communities they create. We’re leaders in the membership space with 250,000+ active creators and over $3.5 billion paid directly to creators on our platform. Our team is building tools to optimize the creator-to-fan relationship, including native video, enhanced podcasting features, improved creation tools, and new community experiences. We’re continuing to invest heavily in building the most talented team in the Creator Economy and are looking for a Content Moderation Specialist to support our mission. This role is based in Porto, Portugal and open to those who are able to be in-office 2 days per week on a hybrid work model.
About the Role
- Investigate users and content reported for violations of Patreon’s Community Guidelines.
- When violations are found, enforce policy decisions related to content and correspond with users with empathy, timeliness, and quality.
- Investigate and respond to inquiries from users in areas of responsibility owned by the Trust and Safety team.
- Research and implement best practices to drive process efficiency and build trust with our users.
What you will have the chance to learn
- Judgement and communication skills as you balance enforcing the rules with deep empathy for creators and world class customer service
- Encyclopedic knowledge of trust and safety responsibilities for a platform that processes payments and hosts user generated content, including:content policy enforcement, abusive users, and takedown notices
About You
- Bachelor’s degree (or equivalent work experience)
- Written and oral proficiency in English
- Able to balance empathy with skepticism while investigating potential violations
- Passion for and interest in Patreon and our mission
- Strong communication and analytical skills
- Ability to identify policy gray areas and make recommendations
- Prior experience working in Content Moderation preferred.
About Patreon Patreon powers creators to do what they love and get paid by the people who love what they do. Our team is passionate about making this mission and our core values come to life every day in our work. Through this work, our Patronauts:
- Put Creators First | They’re the reason we’re here. When creators win, we win.
- Build with Craft | We sign our name to every deliverable, just like the creators we serve.
- Make it Happen | We don’t quit. We learn and deliver.
- Win Together | We grow as individuals. We win as a team.
Patreon is proud to be an equal opportunity employer. We provide employment opportunities without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected class. Patreon offers a competitive benefits package including and not limited to salary, equity plans, healthcare, unlimited paid time off, company holidays and recharge days, commuter benefits, lifestyle stipends, learning and development stipends, patronage, parental leave, and 401k plan with matching. Apply Job!