Hotline Representative​/Night Shift

Position: Hotline Representative (Night Shift, $22/hour)

Job Description

Job Description Hotline Representative (Night Shift, $22/hour) About the opening:

• Overnight shifts
• Pay: $22/hr
• Part Time shifts
• Training in Framingham office, then hybrid work arrangement after

Responsibilities:

• Answer calls from individuals facing mental health issues, crises, suicidal thoughts, and other stressful situations
• Show extreme empathy and remain non-judgmental to assist callers effectively
• De-escalate situations with the support of the call site supervisor
• Be prepared to call 911 on behalf of the caller in emergencies

Requirements:

• High school degree
• Experience with data gathering techniques
• Proficient with Microsoft Office, Word, Excel, databases, and other software systems
• Ability to deescalate crisis situations while maintaining composure
• Must attend training in Framingham, MA
• Mac (Google Chrome access) or PC, strong Wi-Fi, headphones with microphone compatible with computer
• Quiet workspace for working from home for remote shifts

Preferred Requirements:

• Prior telephone/call-center experience focused on emotional support

Company Description

Since 1996, Pro Pivotal has been committed to excellence in staffing services. Pro Pivotal is one of Massachusetts’ largest staffing firms. It is our pleasure to provide service to many of the area’s most desirable employers and fulfill their staffing needs throughout the world. While we have the deep resources which allow us to manage large staffing programs, we also have a structure which allows us to get to know each job seeker individually, and a culture which drives us to match candidates with jobs they love. We are big enough to serve you and small enough to know you. Pro Pivotal is an equal opportunity employer and considers qualified applicants for employment regardless of race, gender, gender identity, gender expression, age, color, religion, disability, veteran's status, sexual orientation, or any other protected factor.

Company Description

Since 1996, Pro Pivotal has been committed to excellence in staffing services. Pro Pivotal is one of Massachusetts’ largest staffing firms. It is our pleasure to provide service to many of the area’s most desirable employers and fulfill their staffing needs throughout the world. While we have the deep resources which allow us to manage large staffing programs, we also have a structure which allows us to get to know each job seeker individually, and a culture which drives us to match candidates with jobs they love. We are big enough to serve you and small enough to know you. Pro Pivotal is an equal opportunity employer and considers qualified applicants for employment regardless of race, gender, gender identity, gender expression, age, color, religion, disability, veteran's status, sexual orientation, or any other protected factor. Apply Job!