Data Center Service Engineer - 3rd Shift- ON SITE (Hudson, Ohio)

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

The Data Center Service Engineer plays a crucial role in maintaining reliability and efficiency of our data centers. The engineer will be responsible for hardware installation/decommission, move/add/change, and repair of servers and network connected devices. You will be working with our Network Operations Center and various product engineering teams to innovate new solutions and troubleshoot technical issues, while adhering to industry best practices. This is an onsite role for our Hudson, Ohio site. Key Responsibilities • Support implementation of simple to moderately complex network hardware and software technology components by analyzing the current system environment and infrastructure, using technical tools and utilities, and performing complex product customizations. • Support execution of testing, debugging, performance analysis, and documenting simple to moderately complex hardware and software technology components. • Collaborate to build consensus with other Engineers to ensure that the modified hardware and software infrastructure interacts appropriately, data conversion impacts are considered, and other areas of impact are addressed and meet business function and performance requirements. • Support the completion of the following activities (concerning simple to moderately complex new network hardware and software technology components or enhancements to existing components): research, analysis, design, selection, planning, and engineering. • Support identifying and recommending major and significant changes for simple to moderately complex network hardware and software technology components for purposes of incident avoidance. • Resolve incidents and perform root cause analysis, escalating high complexity incidents and problems to provide future application, hardware and/or software resiliency. • Support efforts to ensure plans integrate effectively with other aspects of the technical hardware and software components. • Support the support for production service requests, performing routine administration, and supporting simple to moderately complex network hardware and software infrastructure (i.e., Request Center, Change Order execution). • Support the effort to develop and maintain tools for the use of maintaining, modifying, and monitoring hardware and software technology components. Education • 4 year Bachelors Degree (Preferred) Experience • 2 or more years of experience (Preferred) Supervisory Responsibilities • This job does not have supervisory duties. Education & Experience (in lieu) • In lieu of the above education requirements, an equivalent combination of education and experience may be considered. PLEASE NOTE: The Required Work Hours/Shift for this Role: 10:00PM - 8:00AM EST Wednesday - Saturday Work 4 days for 10 hours per day, and be off for 3 days #LI-EA1 Skills Analytical Thinking, Client Onboarding, Complex Network, Computer Science, Customer Satisfaction, Networking Hardware, Problem Resolution, Service Requests, Software Technologies Compensation Compensation offered for this role is $52,260.00 - 92,790.00 annually and is based on experience and qualifications. The candidate(s) offered this position will be required to submit to a background investigation. Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good. You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live. Good Hands. Greater Together. Allstate generally does not sponsor individuals for employment-based visas for this position. Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component. For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance. For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance. To view the “EEO is the Law” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint. It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment. At Allstate, we work hard to help people live a good life every day. Allstaters are dedicated to serving clients, customers, and communities, which allows employees to find meaning and value in their work. Allstate offers an environment that fosters innovative thinking where you’ll be able to explore your ideas and feel proud of the work you do. Allstate helps protect nearly 16 million households with auto, home, life, and retirement products. We want every professional connected to Allstate to be committed to giving our customers the best and that means finding the best talent. We want you to be our next great addition. It’s easy to search and apply for a new opportunity with Allstate. Simply use the links below to identify the openings that interest you.

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