Customer Support Representative

Description: • Share lives, from the workplace to anyplace. • Handle customer requests into the CRM system. • Responsible for detailed and accurate input to provide superior customer service. • Resolves problems and discrepancies through phone, e-mail, and fax correspondence with the customer. • Works with other departments on routine issues. • Takes personal and complete responsibility for each function to ensure customer requirements are met. • Manage customer issues, inquiries, and orders through phone, e-mail, or fax. • Ability to correspond with customers in a formal and professional manner. • Build and manage relationships with existing customers. • Escalate inquiries and requests as necessary to the appropriate person or department following guidelines. • Document all inquiries, requests, resolutions, and follow-up tasks. • Perform research to answer customer inquiries and requests. • Process customer orders accurately and in a timely manner. • Keep customer accounts current by updating the database during calls. • Responsible for safety as outlined in the safety manual. Requirements: • Education: High School Graduate, some college preferred. • 1-3 years prior customer service experience in a business system environment preferred. • Good attention to detail and accuracy. • Ability to work independently in a fast-paced environment. • Problem analysis and resolution abilities. • Strong written communication. Benefits: • At least 20 PTO days accrued 1 st year and 11 paid holidays • Flexible work arrangements • Comprehensive medical, dental, vision, and life insurance plans • Flex spending accounts for medical and dependent care • 403(b) & Roth 403(b) with employer match up to 6% • Reimbursable training • Student loan pay down • Dress for your day Apply Job!