Customer Service Representative
Employment Status: Full-Time (>30 hrs/wk) The Customer Service Representative is responsible for handling customer inquiries concerning price, availability, delivery services, and any other issue the customer needs resolved. The Customer Service Representative works closely with Dispatchers and Sales Representatives to confirm delivery schedules and pricing for customers and resolve any conflicts or issues. Customer Service Representative - What Will You Do? ? Develops and cultivates a solid working relationship with sales, operations, quality control, finance, and accounting in order to meet corporate goals and provide an industry best experience for our customers. ? Receives incoming calls and effectively addresses the call accordingly. ? Issues customer verbal quotes providing price and availability information. ? Converts customer request or quote into sales order. ? Research existing quotes and orders and assigns new request to proper quote or sales order when applicable. ? Cross train in other functions within the Customer Service & Transportation Team and provides backup to other team members as required. Cross training responsibilities include training new coworkers. ? Performs other duties as assigned. ? Learn more about the Materials & Aggregate Industry in PA Requirements - Who Are We Looking For? ? Positive attitude and willingness to grow and learn. ? Team Mindset - "The NESL Way" ? Focus on Safety, Quality, and Accuracy. ? Advanced Computer and keypad skills. ? Working aptitude of Microsoft Office Suite, Apex, Five Cubits and Command Track ? Basic knowledge of product offering, purpose, and properties. ? Knowledge of geographic service area. ? Excellent written and verbal communication skills. ? Strong attention to detail and well organized. Why Apply? ? Competitive Benefit Package - Medical, Vision, Dental, 401k, Vacation, Life Insurance, etc. ? Winters Off (Certain Positions) ? Due to the seasonality of our work, some positions enjoy winters off while still receiving year-round benefits. ? Career Growth - We pride ourselves in developing coworkers and promoting from within. ? Stable Industry - Our materials are in high demand year over year. What Is a NESL Career ? BUILD AMERICA - Our work goes directly toward rebuilding America's infrastructure ? Contribute to a sustainable future improving the lives of people and communities we serve. ? Collaborate in an open culture where sound values and dedicated people come together for greater results. ? Thrive in a people-driven family owned company with countless opportunities to learn and grow. NESL is a privately held family-owned company, priding itself on being Pennsylvania?s largest construction materials producer/supplier and not to mention, leader in heavy highway construction. Founded in 1924, NESL boasts over 1,800 coworkers helping To Build America From the Ground Up! Headquartered in New Enterprise, PA, our footprint encompasses 57 quarries, 3 sand deposits, 33 hot mix asphalt plants, 21 fixed and portable ready mix concrete plants and 1 lime distribution center throughout PA and Western NY. And?we are GROWING! New Enterprise Stone & Lime Co.,Inc. is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law. New Enterprise Stone & Lime Co., Inc. is a background screening, drug-free workplace. Minorities and females are encouraged to apply. Apply Job!