Social Media Community Manager

ABOUT THIS POSITION We are looking for a dynamic and strategic Social Media Community Manager to join our team. This individual will be responsible for managing and growing our online communities, supporting content publishing, social listening, and strengthening our brand presence on social media. They will engage proactively and reactively with our audience to foster meaningful relationships and enhance customer experience. WHAT YOU’LL DO • Community Engagement: Proactively and reactively engage with audiences across platforms, responding to comments, messages, and mentions to drive meaningful conversations and a vibrant community • Community Growth: Implement strategies to grow social media following and increase audience engagement • Community Sentiment: Analyze community sentiment and feedback to improve content and engagement strategies • Social Listening & Monitoring: Develop a social listening strategy, track brand mentions, industry trends, and competitor activity using social listening tools, identifying opportunities for engagement and content optimization • Brand Voice: Support the brand voice of Aceable across all major social media platforms, responding to community interactions with Aceable's brand tone and personality • Crisis & Reputation Management: Identify and address potential social media issues promptly, collaborating with internal teams to ensure a swift and effective response • Performance Reporting: Track key social media metrics and engagement trends, delivering insights and recommendations to support the development of content and community management strategies • Content Publishing Support: Assist in scheduling, posting, and optimizing content across social media platforms in alignment with brand guidelines and marketing strategies • Collaboration: Work closely with the content, marketing, and customer service teams to ensure a cohesive brand voice and seamless customer interactions WHAT YOU’LL NEED • 5+ years of experience in social media management, community management, or related roles • Strong understanding of social media platforms (Facebook, Instagram, Twitter, LinkedIn, TikTok, etc.) and best practices • Experience with social listening, publishing, and analytics tools (Sprout Social, Hootsuite, Brandwatch, etc ) • Understanding of how to translate our brand voice into social media communications • Ability to analyze social media data and translate insights into actionable strategies • Highly organized, proactive, and able to manage simultaneous projects BONUS POINTS • Experience in marketing communications, customer service, or public relations ABOUT ACEABLE Aceable is a mobile education platform designed to create affordable, engaging, and convenient online courses available across mobile devices. Built by former teachers, NASA engineers, and those passionate about education, our team is obsessed with helping people reach their life goals and milestones through online certification. After launching our first mobile app to provide accredited driver's ed courses, Aceable expanded into real estate education, healthcare education, and most recently mortgage and home insurance. Aceable serves hundreds of thousands of students per month, but we need your help to tackle our vision of serving millions of students per month! Aceable has been awarded one of the Best Places to Work for multiple years running by numerous entities, such as the Austin Business Journal, Built In, USA Today, and EqualOcean. We actively work to foster a creative, collaborative, and diverse culture whose overall mission is to impact as many student lives as possible. ABOUT THE MARKETING TEAM The Aceable Marketing Team is a high-performing group of digital and performance marketers with expertise in search, revenue optimization, marketing analytics, product marketing, and brand building. We are data-driven and collaborative, using insights to drive smart decisions that fuel Aceable’s growth. Our team works closely with product, web, and creative teams to deliver exceptional customer experiences, and we take pride in being a key contributor to the company’s success. ACEABLE PERKS • Join one of Austin's Best Places to Work in 2024 & 2025 • Competitive total rewards (base salary + bonus/stock options, if applicable) • 401k match • Robust medical, dental, and vision benefits • Generous paid time off programs + 19 paid holidays per year • Flexible work schedule • Wellness programs • Our own space on the top floor of a downtown Austin building with free parking • Weekly lunch, a fully stocked fridge, and plentiful snacks • Company events and activities (holiday events, happy hours, volunteering) • #PursueGrowth Reimbursement ($600 per year for full-time employees) • Free Roadside Assistance subscription • Passionate teammates excited to help you succeed and learn • NOTE: Our team is currently working in a hybrid work environment with flexibility to work in office or remote based on role/department and location* At Aceable we celebrate and support all differences. Aceable is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital, disability, and veteran status. Even if you don't think you meet every qualification listed, we'd love to review your application! • Remote Hires I Aceable is only able to hire employees in the following locations: California, Colorado, Illinois, Massachusetts, Mississippi, Nebraska, New Jersey, New York (excluding Boroughs), North Carolina, Texas, Utah, and Washington.] Compensation: $78,000 - $89,000 Apply Job!