Bilingual Inbound Call Center Representative - Customer Support
Description The Harris County Toll Road Authority (HCTRA) is seeking 20 Inbound Call Center Representatives located in northwest Houston. HCTRA focuses on improving mobility in the Greater Houston Metropolitan area through exceptional operation of urban toll highway systems, while maintaining a commitment to leadership, public service, and quality of life. Company Culture and Environment HCTRA is dedicated to excellence and public service, fostering a culture that emphasizes teamwork, community engagement, and a commitment to enhancing the quality of life for residents in the Greater Houston area. Career Growth and Development Opportunities Opportunities for professional development may arise as the organization grows, allowing employees to advance their careers in public service and urban management. Detailed Benefits and Perks While specific benefits are not detailed, working in a public service role typically offers stability, job security, and the chance to contribute positively to the community. Compensation and Benefits Competitive hourly wage Paid time off for holidays Opportunities for overtime pay Why you should apply for this position today This role provides a meaningful opportunity to engage with the community while supporting the mobility needs of the Greater Houston area. If you are looking for a stable job that allows you to make a positive impact, this position is for you. Skills Ability to handle a high volume of incoming calls Proficiency in Spanish, Vietnamese, and Chinese Strong communication skills Computer proficiency Typing skills of at least 35 words per minute Attention to detail Responsibilities Answer inbound calls and assist callers with their EZ Tag accounts Process toll violation payments Qualifications High school diploma or equivalent Must have a clean criminal background check Education Requirements High school diploma or equivalent Education Requirements Credential Category High School Diploma Experience Requirements Experience handling billing inquiries and addressing changes in Spanish, Vietnamese, and Chinese Experience in a call center or similar environment is preferred Why work in Houston, TX Houston is a vibrant city known for its diversity and economic opportunities. With a thriving job market, ample cultural experiences, and a rich culinary scene, Houston offers an exciting lifestyle that combines career growth with personal fulfillment. Apply Job!