Call Center Agent

Position Summary A successful candidate will be detail oriented, have excellent customer service skills, and be able to use thinking and reasoning to solve a problem independently on the phone and all other service channels. ESSENTIAL FUNCTIONS • Professional and courteous internal and external customer interaction. • Open new accounts, have a working knowledge of account ownership and account classifications. • Complete account maintenance. • Troubleshoot online banking issues. • Answer inquiries by clarifying desired information; researching, locating, and providing information. • Resolving problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. • Fulfills requests by clarifying desired information and completing transactions. • Sells additional products and services by recognizing opportunities for customers; explaining features and benefits of products and services. • Updates job knowledge by participating in educational activities. • Assist in projects assigned to the solution center. • Complete other duties as assigned. REQUIRED SKILLS AND ABILITIES Computer Skills: Intermediate computer skills required as well as the ability to use multiple applications at one time. Education: High School Graduate or General Education Degree (GED) Character Core Competencies • Attentiveness- Concentrating on the person or task before me. • Availability- Willingness to change my schedule and priorities to meet a need. • Compassion- Helping those in need. • Cooperation- Understanding others so I can effectively work with them. • Dependability- Fulfilling commitments even in the face of difficulty. • Diligence- Focusing my effort on the work at hand. • Enthusiasm- Expressing interest and excitement in what I do. • Flexibility- Adjusting to change with a good attitude. • Honesty- Being truthful in what I say and do. • Punctuality- Showing respect for others by doing the right thing at the right time. Apply Job!