Patient Accounts Resolution Representative - Remote MN or WI

About the position Opportunities at Optum, in strategic partnership with Allina Health. As an Optum employee, you will provide support to the Allina Health account. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. This position is full-time (40 hours/week) Monday - Friday. Employees are required to work our normal business hours of 8:00am - 4:30pm CST. It may be necessary, given the business need, to work occasional overtime. We offer 6 weeks of paid training. The hours of the training will be based on schedule or will be discussed on your first day of employment. Training will be conducted virtually from your home. If you are located in MN or WI, you will have the flexibility to work remotely as you take on some tough challenges. Responsibilities • Interact with customers to gather support data to ensure invoice accuracy and also work through specific billing discrepancies , • Educate customers regarding the availability of receiving invoices and remitting payments through online applications , • Resolve concerns related to patient balances on their accounts , • Handle inbound calls , • Route accounts for review and resolution , • Provide accurate information and facilitate resolution to customer and third-party inquiries while representing the organization , • Review and analyze account activity and payers explanations of benefits to verify payments and adjustments have been received and applied accurately , • Process patient mail , • Other duties as assigned Requirements • High School Diploma / GED , • Must be 18 years of age OR older , • 1+ years of telephonic (outbound) healthcare customer service experience , • 1+ years of working with EOB (explanation of benefits) experience , • Proficiency with Windows PC applications, which includes the ability to navigate multiple programs and learn new and complex computer system applications , • Ability to work our normal business hours of Monday - Friday, 8:00am - 4:30pm CST Nice-to-haves • 2+ years of medical insurance experience , • Experience in healthcare billing , • Experience working with various insurance companies , • Epic or other EMR experience , • Knowledge of CPT (Current Procedural Terminology) and/or medical claims processing Benefits • Comprehensive benefits package , • Incentive and recognition programs , • Equity stock purchase , • 401k contribution Apply Job!