Premium Operations Manager - Group Insurance - Remote
About the role
As a Premium Operations Manager, you will lead the Benefits Premium Operations team, focused on coaching and developing employees and overseeing daily premium processing tasks. *What you will do** - Provide team members with coaching, feedback and developmental opportunities - Set clear expectations and hold employees accountable for performance - Oversee training and development of employees directly and indirectly managed and make effective staffing decisions - Provide coaching, direction and leadership support to team members to achieve employee, business and customer results - Challenge and inspire employees to achieve business results and motivating them through leadership and by celebrating successes - Act as primary Premium Operations department liaison for internal and external audits (i.e. state compliance audits, E&Y audits, etc.) and with Finance departments, like Accounting, Treasury and Cash Management - Actively seek and implement process improvements that will increase overall efficiency and quality of work - Provide periodic reports to senior leaders as assigned - Advocate for shared resources to help ensure that administrative system and supporting administrative tools properly support product administration - Establish and maintain positive relations with all external and internal distribution partners, Symetra internal contacts, and all customers - Prepare and maintain annual department budget - Represent the team on projects and initiatives; fill in for director as needed *Who you are** - High school diploma required - Bachelors Degree or related work experience - Group insurance experience strongly preferred - At least 2 years experience in people management - Working knowledge of accounting framework and financial concepts - Demonstrated proficiency in managing workflow processes, service levels, regulatory requirements and procedures - Strong leadership skills and ability to guide team toward achieving aligned goals - Excellent communication, negotiation and conflict resolution skills Apply Job!