Branch Leader

Overview: This position leads all activities of a regional branch. The role is responsible for the overall success of the branch operating model, including customer and employee experience, digital engagement, transactions/operations, servicing, and sales. Primary Responsibilities : • Directs sales and business development to ensure overall profitability. • Leads team through coaching, performance management, and setting priority. Builds and develops staff. • Identifies customer needs through M&T sales processes, using tools and resources to assist with short and long-term solutions. • Prospects and grows business relationships through outreach. Builds the bank's presence in the community • Selects employees based on staffing model. • Models and coaches customer service and needs determination behaviors. Reinforces accountability for execution of Retail strategy. • Maintains operational and requirements to include consumer and business banking guidelines. Ensures compliance with policies/procedures, preventing fraud and protecting customer assets. • Takes ownership of complex account servicing and error resolution issues. Provides coaching and guidance to improve problem resolution. • Engages with all team members and business partners as appropriate. • Processes business loan requests up to $100,000. Bundles products and services as appropriate. • Adheres to applicable compliance/operational risk controls. • Promotes an environment that supports diversity and reflects the M&T Bank brand. • Maintains internal control standards. • Completes other related duties as assigned. Apply Job!