Licensed Customer Care Advocate

Description: • Pumpkin promises uncompromising care to the cats & dogs we love unconditionally. • By helping prevent future health risks and ensuring access to gold-standard veterinary medicine to enable $1/2B in life-extending and life-saving treatment over the next five years. • This position requires you to actively hold a Property & Casualty Producers license and to be located in MST or PST. • You will help pet parents understand how to protect their furry companions with our insurance and non-insurance products. • Interacting with customers and responding to inquiries via phone, email, text, chat, social media and other communication channels. Requirements: • Active Property & Casualty Producer license required • Prior experience in a customer service role, preferably in a high volume call center or veterinary clinic. • Proven ability to build and strengthen customer relationships using effective communication, keen listening skills and empathy. • Strong experience navigating multiple platforms to provide a complete and integrated response to the customer’s inquiry. • Proficiency with productivity and task management tools like MS Office and G-Suite. • In-depth familiarity with ticketing software (Zendesk, Kustomer, Gladly, etc). • Roll-up-your-sleeves mentality and a proactive approach to problem-solving. • Meticulous attention to detail and strong prioritization abilities to handle multiple tasks effectively. • An entrepreneurial mindset, a genuine passion for pets, and excitement to work in a start-up environment. Benefits: • Comprehensive contributions to medical, dental and vision for colleagues and dependents. • Generous PTO and Paid Holidays • 401k with company match. • Pet Friendly Offices, Stocked Kitchens, Team Workouts, Team Outings and much more! Apply Job!