Customer Service Representative – Order Entry
ISCAR METALS, INC., a dynamic and innovative cutting tool company, has an opening for a Customer Service Representative to join our Order Entry team at our corporate office in Arlington, TX. Order Entry CSR will provide customer service by phone and e-mail. Primary duties consist of accurate order/data entry and responding to customer questions/requests in a pleasant and efficient manner. Monday - Friday 8am – 5pm KEY RESPONSIBILITIES AND DUTIES Process orders:
- Process orders - standard items, blanket orders, test orders, and promotional items.
- Identify discrepancies/exceptions and correspond with appropriate person(s) to reach acceptable resolution.
- File purchase order and related correspondence/information in documentation folder.
Answer incoming phone and e-mail information requests:
- Check item number, price, availability, order status, provide shipment information and expedite back orders.
- Order maintenance and changes as requested/required and add related correspondence/documentation to order folder.
- Perform other duties as requested.
JOB REQUIREMENTS: WORK EXPERIENCE, EDUCATION, KNOWLEDGE, SKILLS, AND ABILITIES.
- High school diploma or equivalent
- Basic Microsoft Office skills (Excel, Word, Outlook)
- Must have ability to communicate effectively, both verbally and in writing
- Ability to multitask in a fast to medium paced work environment
- Accurate and efficient keyboarding skills
- Dependable and committed to scheduled adherence expectations.
- Must possess deductive reasoning skills.
- Ability to work well independently as well as part of a team.
- Must have ability to work with patience and courtesy in customer relations
Visit us at http://www.iscarmetals.com/ BENEFITS WE OFFER: Competitive Salary Health, Dental and Vision plan 401K Retirement Plan Paid Vacations Holiday and Sick time Life and Disability Insurance ABOUT ISCAR METALS Celebrating over 65 years of innovation, Iscar is a full- line ISO9001, ISO14001, ISO18001 and QS9000 certified manufacturer and supplier of precision carbide metalworking tools. As a result of its high quality and original products, this multinational company is a world leader in supplying metal removal products to major industries, including automotive, aerospace, mold and die, and a variety of mass production industries. Iscar continues to provide the most economical solutions for the metalworking industry. Iscar is currently represented in over 52 countries worldwide. Iscar's growth continues as a result of innovation and providing its customers with the very latest, most efficient metal cutting technology in the world. Our USA Headquarters, located in Arlington, Texas, houses our national distribution and customer service centers. Our Machining Knowledge Centers, located in Arlington, TX and Charlotte, NC host new tooling technology and specialty seminars and demonstrations throughout the year. Iscar promotes creative thinking and productive teamwork to achieve its business objectives within today’s competitive market place. Come join our team, where innovation never stops, and job satisfaction is our goal. Iscar provides a full compensation package. Iscar Metals is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, age, gender, sexual orientation, gender identity, religion, national origin, protected veteran status, disability, genetic information, or any other characteristic protected by law. Apply Job!